Phone company prevents dial up?

Self build / N/A
October 11, 2011 at 18:51:45
Specs: Vista Ultimate, SP2, 3.0Ghz/2Ghz
I'm helping my friend with his Windows XP computer. He uses dial up and is constantly being disconnected. We've narrowed it down to two possibilities: either the modem driver needs to be updated or the phone company is disallowing him access to the dial up provider. The latter possibility does not seem to be correct, as if this were true, it would be a violation of anti-trust laws. But we got to thinking this lately because when he attempted to make what he thought was a local voice call, he was prompted for an access code. This is a rural telephone company and who knows what games they're playing!

Anyway, regarding the modem driver. It is for an eMachines T2862. The modem manufacturer is Conexant. I could not find this model on the eMachines web site. The computer is over seven years old. The closest driver I found is for a T2682. No, we did not transpose digits! Anyone, have an idea where we can find an updated driver? Your views on the possible phone company issue are welcome also.

Thanks for responding.

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October 11, 2011 at 19:20:37
Conexant -

intel P4 3.0ghz HTT
ATI 9800 Pro AGP 8x
2 x 1gb Corsair DDR400
2 x 250gb HDD
Windoze XP SP3
Ubuntu 10.04 LTS

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October 11, 2011 at 21:41:01
"....the phone company is disallowing him access to the dial up provider"

Extremely unlikely.

"... the modem driver needs to be updated "

If the modem works fine when it does work, there is probably nothing wrong with the drivers, and they don't need to be updated.

I have an ADSL connection which also requires a phone line connection, and I DO have problems that are caused by line noise on the phone line.
That, or a cheap telephone cable that's too long, is a lot more likely to be causing the connection problems.

See Response 7:

"This is a rural telephone company and who knows what games they're playing!"

That throws another monkey wrench into the works !

Line noise can be directly proportional to how long the distance is between the computer's location and the nearest telephone exchange - the longer that is, the more likely he can't get the max speed from the modem, the more likely the connection will be flakey.
I have a friend who lives in the country. He has a 56K modem but he never got a faster connection than 28.8kbps and he lost his connection frequently. when he used one ISP. He changed to a different ISP and his connection is faster though still not close to 56K (you never get the full 56K) but it's reliable - the second ISP is in a different location - a closer town.

There may be alternatives in your friend's area.

A friend of my brother lives on an acreage in the country and she was using a dial-up connection but it was slow and unreliable because of the length on the phone line and the noise picked up on it between her and the nearest telephone exchange, Eventually a new ISP started up who uses a wireless connection via a small satellite dish in a town and at her place - now she has reliable high speed internet. (Expensive to buy the equipment for her end, but once that's done, it's about the same rate per month as a ADSL or DSL or cable high speed connectionn is in my city.

Or - some satellite TV providers have a satellite internet connection option - if you're already using the satellite TV service, the one time cost of adding on the equipment for the internet connection is not too bad, and it adds only a small extra amount to the satellite service packagecost per month.


Is IS quite possible the dial up modem is damaged. E.g. a power spike or surge caused by a power failure event can damage it, or a lightning strike in the general area of the computer or to the phone line or to the AC power grid can damage it.

NOTE that a more expensive "hardware" modem is a lot more likely to be more reliable than a "sotware" modem when the going gets tough. A "hardware" modem has all the components necessary to connect to the internet on the card or in the external modem's enclosure. - It will work fine in plain old legacy Dos - the specs for the modem will say it does.( A modem built into the mboard is NOT a card, and it's almost always never a "hardware" modem.) A "software" modem (a.k.a. Soft modem or Win modem) has only some of what is required to connect to the internet in it's components - the rest is provided by software built into the operating system.

"It is for an eMachines T2862. The modem manufacturer is Conexant. I could not find this model on the eMachines web site. The computer is over seven years old. The closest driver I found is for a T2682."

I see what you mean on the emachines web site - T2862 is not listed.

Assuming you didn't make any typos with T2862....

This excellent third party web site....

has info that says...

If you have a North American model, this list:

says this is your mboard:

Intel® D845GVSR (Sea Breeze) Mainboard

"Onboard LAN
• Intel® 82562ET LAN (100 Mb)"

Assuming you're talking about the modem that's built into the mboard,
It has an Intel chip, but there might be Conexant drivers that work with it.

(If it's NOT the modem built into the mboard, why didn't you say so ? See the last part of this post. )

On the left side on that page under Downloads, he lists drivers and


However, he is no longer allowing downloads.

In this case, it's an OEM mboard used in many brand name systems, but Intel has the manuals and the drivers for it on their web site.
You can use anything on the Intel web site for the mboard, EXCEPT that your mboard has an emachines bios version - DO NOT use the Intel bios updates with your mboard !

Downloads - Drivers, Software, and Manuals (Product Documentation) for D845GVSR:

If the dial-up modem is on a PCI card in a mboard slot, (why didn't you say so ? )....

go here:
Agree - then download Listmodem.exe.
Optionally, it is also a good idea to download the three *.pdf documents listed with it (you must have a version of Adobe Acrobat Reader on your computer; open each document, then choose the floppy icon in the pdf menu bar at top, save it to a location on your hard drive).
You need to extract files from the compressed/archived *.zip file download. XP has the ability to extract files from a *.zip file built in (at least, XP with SP2 updates does). If you have an earlier operating system, if you don't have a program that can extract files from a *.zip file, you need to get one.
E.g. WinZip 7.0 is available here:
Note: The Winzip web site no longer has that version, and you can download and use a newer version of WinZip, but WinZip 7.0 is the minimum you need for Win 9x and up (long file name support), it works fine in any version of Windows 9x and up, it supports multiple floppy (spanned).zips, the download is small enough to fit on a floppy disk, and it will use much less space on your hard drive than newer versions do.

Run Listmodem - if it finds anything tell me what it finds, and I will see if I can point you to a source of drivers for the modem.
OR - if you downloaded the three *.pdf's, look in them for information about any results you got by running Listmodem, and/or tell me what they say,

If Listmodem doesn't find anything:
- go here:
download Everest Home Edition, run it, look in the results for information about the modem, and tell me what it says. If you can't identify what information is about the modem, copy all the results and post them on this site in a new post.

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October 12, 2011 at 13:24:09
I would be more inclined to believe he has to set a setting on before he dials or makes it permanent. The setting prevents incoming calls from dropping the modem.

There were many posts on dial up before it became less used. I think one site has much of the data still. I think it is modemsite.

I would be sure you do a restore point before you bork his machine. I rather doubt the driver. It could be initialization strings or actual phone issue but it is not a case of the phone cutting him off so forget that.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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