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ph psc 750 scanner, copier, printer

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Name: dave m
Date: April 5, 2003 at 19:45:48 Pacific
OS: xp home
CPU/Ram: 1.45 adm/253
Comment:

I bought a hp psc 750 printer copier scanner and have not been able to get it to work properly since I bought it 3 months ago. When I scan a document to edit text with the ocr software that came with it, it barely recognizes anything. I wrote HP and followed their recommendations and nothing seems to work. I'm ready to use up the ink that came with it and when that's gone throw the darn thing out and buy a Lexmark. Also when I try to scan a photograph I get a white line that appears on the side of the image when opened as a jpeg. When I scan documents I use the "HP director", the software that came with the scanner. I have a friend that has the same scanner bundled with a dell computer. He uses his microsoft office program to scan documents without a problem. As a matter of fact we experimented by scanning the same document on both scanners and his worked fine and mine was garbage. I would appreciate any suggestions as to a fix before I run out of ink.



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Response Number 1
Name: efabes
Date: April 5, 2003 at 20:39:04 Pacific
Reply:

The hp software for this device is not XP compatible. Uninstall it all. Let windows install the proper drivers.

I have the same model and the windows drivers work fine.



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Response Number 2
Name: efabes
Date: April 5, 2003 at 20:42:01 Pacific
Reply:

Just another thought - use the copier function without the pc. If you still get the line, there is something wrong with the scanner. If that is the case, you should be able to return it (to hp, not the store you bought it form after 3 months)..


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Response Number 3
Name: pricefamily22
Date: April 5, 2003 at 21:50:38 Pacific
Reply:

I own a 750 and it works fine with xp dont it came with a xp cd so it is compatible. there must be something wrong with the scanner if it is not working right.


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Response Number 4
Name: pricefamily22
Date: April 5, 2003 at 21:52:13 Pacific
Reply:

opps sorry i meant to say it comes with a xp cd so it is compatiable i use it with xp myself


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Response Number 5
Name: dave m
Date: April 6, 2003 at 05:01:54 Pacific
Reply:

thanks for all your sugestions


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