PDF convertor 6 not work after Ghosting image

Nuance Pdf converter 6 professional
January 12, 2011 at 09:43:42
Specs: Windows XP, intel 775 p4
After ghosting to new SATA drive I was not able to run PDF Convertor 6 (by Nuance) under XP pro although everything else worked.At one time it asked me to reregister my 100% legal copy.
The support staff of Nuance UK and South Africa agents for same have apparantly left the planet at this time also (to add to my woes).I was not trying to pirate the PDF Convertor program but just to upgrade my office drive.If they are so good as to pickup that ghosting occured why can't they pickup their telephone?????????????????????????????????

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January 12, 2011 at 13:18:49
Yep. Some of the ways a program can be protected get quite tricky. The protection may be tied to a number of things that can't be cloned.

I guess it could be that you could try to clone it again and then check the copy wtih verify after clone.

Get a new pdf converter software would most likely be the solution.

Why did it take me over a year to phone in a problem to ATT?

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January 12, 2011 at 13:59:52
Thanks for your reply Jefro

I'll try what you suggest;reload from image ;unfortunatley the original drive formatted
Have you ever heard of a program that won't work after its drive is cloned ??
I wonder how Nuance did this or wether it is just an error with PDF Convertor 6!
If it is intentional on their part I'd love to know (as ex programmer) how to do it.


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January 12, 2011 at 14:04:38

I'd love to know how Nuance tracked that the drive was cloned ;assuming that it is not just an error in PDF Convertor 6.That is some interesting programming .

At one point we got a computerized voice asking me to pay 10 pounds to get an answer to a question (no human operator).What they have in progamming skills they lack in customer relations.

Thanks for your reply

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Related Solutions

January 12, 2011 at 14:30:13
"Have you ever heard of a program that won't work after its drive is cloned ??"

Yes. This is due to using the hard drives signature as part of a hash for the license key.

This seems to be the latest trend. It used to be by cpu or nic card mac address.

You should be able to reinstall the app.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's

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January 12, 2011 at 17:21:39
Since you have to "register", then I'd suspect it is protected. I suspect they eula states how you are allowed to use it and re-use it.

Might be how you cloned it too. A file by file may have failed where a bit by bit may have or not worked.

There is a lot of information a program could get from a hard drive and some places in the hard drives flash memory that could be read to include into a protection scheme. Not only the drive type and mfg, but dates and sizes and such. You'd be hard pressed to find two exact drives in an ordinary production run. Who knows what else may have been used to protect the program.

I have seen some old ones that were tied to the command.com version. Some that made odd formatting, some that were tied to position in bits from the beginning from the drive. Some that used external hardware keys. Some that used hardware information and the list goes one.

Why did it take me over a year to phone in a problem to ATT?

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January 12, 2011 at 22:41:53
"...After ghosting to new SATA drive..."

... by your terminology using Norton Ghost (Symantec) the file (ghostexp.exe) can be used to browse the image (gho) file, right clicking folder/files within to restore/extract to a destination path whilst in Windows.

Angel Decoy
... Posting is provided "AS IS" with no warranties
Grrrr... ...im

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