PC shuts down to blank blue screen

March 18, 2011 at 06:27:17
Specs: Windows XP
when i go to shut down my computer which uses windows xp, i get a blank blue screen meaning there is no message on it. There is just a blue screen and the computer has to be manually turned off. How do i solve this problem?

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March 18, 2011 at 13:05:24

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March 18, 2011 at 13:20:34
Did you try Safe mode or another monitor?

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Related Solutions

March 18, 2011 at 15:08:53
Windows XP may not Shut Down or Restart properly if you have not installed the main chipset drivers for your mboard.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.

If your mboard has a Intel or Via main chipset, if you're not not sure whether the main chipset drivers have been installed, it does no harm to try installing them again if they have already been installed.

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