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hi there
i have a dell vostro 1510 with xp sp2 installed.when i start it ,after the welcome page,only the wallpaper comes and nothing else.but mouse is still controllable.theres a messsage saying"unauthorised modification in ashserv.exe" by avast and it has two options continue "yes or no".nothing happens even by clicking both of them and just the wallpapr stays.
when i start it in safe mode the user icons are displayed and when i click it,it again returns to the username display page.
Before all this mess there was an scheduled avast scan during statup in which i think it deleted some of the system32 files infected by win32 virut.
i tried reparing the os also but its still in the same position
plz tell me wat to do .i dont want to format it as it contains a lot of mine important documents .
Well have you tried to System restore while in safe mode?
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the dialog box also doesnt come when i start it in safe mode.im tellin u when i click any username in start mode thers a flash of black screen with safe mode printed on top and then it again returns to the username display page
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Well seem to me a Bad OS which is corrupted or broken. See if System repair can do anything.
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no use i used os repair and also chkdsk in recovery console.do u think formating is the only option left?? and if i do format it will the virus surely be gone..
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Before doing anything else, slave this hard drive to another computer and copy over any important files (you may need to "take ownership" of certain folders). Be sure to scan these files for malware.
Only then, can you proceed with any plans to recover/repair the OS, on that drive (safe in the knowledge that your important files are stored elsewhere).
Please let us know if you found someone's advice to be helpful.
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Number % is correct but can you access the windows? can you?
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no cant access the windows .i will try to access the hard drive on other system.but i dont know how to take out the harddrive in dell vostro1510
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Are you sure taht System repqir using the OS cd installer didn't work? But do you really know system repair.
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