pc not detecting printer scanner

May 25, 2010 at 03:54:14
Specs: Windows XP

Please help my printer is all connected to my pc properly as it will print of documents ect. but when i go to scan and save a document to my pc i keep getting this message. The computer cannot detect scanner or camera. Please make sure the device is turned on and is properly connected. I have ran a diagnostic test on my scanner and it say it is all connected and working fine but it still is not scanning. Please help i am totaly baffled on this now.

See More: pc not detecting printer scanner

Report •


#1
May 25, 2010 at 04:49:36

Go to manufacturer's website and get the latest drivers for it.

You have to be a little bit crazy to keep you from going insane.
If all else fails, read instructions.


Report •

#2
May 25, 2010 at 05:17:27

OS: Windows XP

I don't believe getting latest driver from the manufacturer will help address a known bug in your copy of Windows XP. You need to either try to get the hotfix from HERE or just upgrade your copy of XP to Service Pack 2 or Service Pack 3 that has it.

i_Xp/Vista/W7User


Report •

#3
May 25, 2010 at 10:22:49

i have tried going to manufacturer's website that didnt help either. I am allready on Service Pack 3 and still it is not detecting so need some more suggestions please

Report •

Related Solutions

#4
May 25, 2010 at 13:50:35

If you would like us to do more brainstorm for you, you must first tell us what kind of printer you have (make/model), how it is connected. the condition of your computer, did it ever work, ......

i_Xp/Vista/W7User


Report •

#5
May 25, 2010 at 14:00:36

yes it did work up till last week it is a hp photosmart all in one c4180 and its connected by a usb cable

Report •

#6
May 25, 2010 at 14:16:17

yes it did work up till last week

What happened? What did you do? Did you installed or connected something maybe USB devices?

i_Xp/Vista/W7User


Report •

#7
May 25, 2010 at 14:22:43

didnt do anything havent installed anything either only thing that i did do was the windows updates. oh and i installed avg as my nortons free trial had ran out

Report •

#8
May 25, 2010 at 14:50:59

What did you in chronological order - give us the date you did windows update, the date you uninstalled Norton, the date you installed AVG - speaking of NAV it sometimes cause problems after a user thought he removed it completely.

i_Xp/Vista/W7User


Report •

#9
May 25, 2010 at 14:58:07

ok i done everything on same day that was the 17th may i un installed norton first followed all the directions as it told me to. Then i installed avg. after running the first optimising scan i then done my windows update

Report •


Ask Question