Hi there!! Need some expert help as I'm at a dead end. I cannot receive e-mails to my outlook account and when people try they receive this message: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: {E-mail Address} mailbox is full: retry timeout exceeded Now, I can send them ok, but not receive. I have limited comp savy but have done a disc clean-up and even increased the size of my allowance on Virtual Memory, but to no avail! Booo!! Do I need to clean-up my virtual memory completely or what do I do? Any suggestions would be great! Cheers, Joseph

You are on to the right idea...just looking in all the wrong places. Your email account is originally stored on your ISP's servers. Outlook is just what is used to forward the email to your computer. The original mail is still stored on your account with your ISP. Normally the default settings would allow older mail of 30 or 60 or what ever amount of days stored to be dumped regularly. The problem with this is that the longer the storage time and then the more emails you get become compounded and you have reached the allotted amount of capacity that your ISP will allow. What you need to do is do a maintenance on the email accounts from your ISP. You need to log on to your ISP home page and the email account that was originally set up when the account was created. Clean out all the stored emails from there Now look at outlook and under tools > options >maintenance Tab check to clean up stored emails. A new bow will open and allow you to either compress to save space or empty all the stored emails. Another option would be to change the location of the folder to a different location...you can do that and the clean out what you want to save...delete the rest and then move the folder back and start over. To prevent this from continuing make sure that the account there is set to default levels and it should keep the amount of storage space down to a minimum. Change Is Good http://www.citizenlink.org/Stopligh...

Open road, if you open up control panel, double click the mail icon, click the top button "E-mail Accounts", select "view or change existing e-mail accounts" then click next, select your email account and click change, click "more settings", and select the advanced tab. At the bottom, under the heading "delivery" you can set whether outlook leaves your emails on the server, and if so for how long. I personally don't leave my emails on the server, and save any that I want to keep. HTH Ravey Dave Information is not knowledge, Knowledge is not wisdom, Wisdom is not truth, Truth is not beauty, Beauty is not love, Love is not music, Music is THE BEST. - Frank Zappa

Hi RavyDavey and LurksWithin, I am very grateful for your suggestions there. I logged onto my hosting controlpanel and found 500+ very old e-mails which when cleared gave me 2.99Megabytes of space which now allows me to receive e-mails on Outlook. I've contacted my hosting company and asked how I can clear more stuf up to gain more space so this doesn't happen again! Cheers guys and thanks again!!

Open road, thanks for the update. Don't know if my post was worth anything, I hope so. Regards Ravey Dave. Information is not knowledge, Knowledge is not wisdom, Wisdom is not truth, Truth is not beauty, Beauty is not love, Love is not music, Music is THE BEST. - Frank Zappa