Outlook 2007 Causes Stop Error??
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Original Message
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Name: marquisgt
Date: June 20, 2008 at 07:33:00 Pacific
Subject: Outlook 2007 Causes Stop Error??OS: XP Pro SP2CPU/Ram: 3GBModel/Manufacturer: P4 2.8 (custom) |
Comment: My computer crashed unexpectedly one day, and a blue stop error screen appeared (0x0000007f). After troubleshooting, I narrowed it down to a problem with Outlook. Every time I open Outlook 2007 it says the old "your data file is being checked... last time it wasn't shut down properly". I'm connecting to a SBS 2003 Exchange Server. Here are some of the things I've already tried:
-switching out memory, one-by-one
-opening Outlook in Safe Mode
-starting XP in Safe Mode, then running Outlook
-moving the HDD to another computer w/ different MOBO & memory
-repairing Outlook 2007
-uninstalling/reinstalling Outlook 2007
-opening the Exchange data file on another computer running Outlook 2007 (it works fine there) In all of these cases, once I open Outlook 2007 and it finishes checking the file for errors, a stop error occurs and the PC restarts. Anyone have any ideas???
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Response Number 1
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Name: Jennifer SUMN
Date: June 20, 2008 at 14:33:23 Pacific
Subject: Outlook 2007 Causes Stop Error?? |
Reply: (edit)I would probably start by removing the Outlook key under HKCU\Software\Microsoft\Office\12.0\Outlook (with the user logged in of course.) Then reopen Outlook and see if that makes a difference. If not, I'd just recreate the local user profile and have the user login again to recreate the profile. Life's more painless for the brainless.
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Response Number 2
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Name: marquisgt
Date: July 23, 2008 at 07:02:29 Pacific
Subject: Outlook 2007 Causes Stop Error?? |
Reply: (edit)The new profile still returned the same error.
Which specific key are you referring to in that folder? Or do you mean the entire "Outlook" folder.
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