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Outlook 2003 MAPI32.DLL Error

Dell Dimension B110
July 2, 2007 at 07:14:24
Specs: WIn XP, 1.2GB

Hi,

I'm having big problems with Outlook 2003. I don't know what I did to prevent it from working, but I'm really stuck.

When I try to launch Outlook, a quick prompt appears saying "Preparing to install" then a message says "Cannot start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong version. This could have been caused by installing other messaging software. Please reinstall Outlook."

Here's what I've tried with no success:

-Reinstall Outlook 2003 won't work.

-Reinstalling earlier version (Outlook 2000) won't work.

-I tried renaming the MAPI32.DLL file to let Windows create a new one automatically and also using FIXMAPI.EXE. Neither method worked.

-As a last resort, I tried to uninstall Outlook and it won't let me do that either.

Obviously, I'm really stuck here and could really use some assistance. Any and all suggestions are welcome.

Thanks in advance!


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#1
July 2, 2007 at 07:47:35

System Restore should have been one of the fixes up there. Is there a reason you didn't try that?

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#2
July 2, 2007 at 09:21:04

Actually, yes I did try system restore - twice.

First I tried to restore to one day earlier, and then one week earlier. Neither solved the problem.

Sorry I omitted this from my original post.

Thanks.


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#3
July 2, 2007 at 09:29:05

Dave,

When you say it "freezes", do you see anything on the screen or is it just a black screen, blinking cursur, blue screen? Also make sure you check for any hard drive activity, when you boot into safe mode and the system does an auto check disk, you won't see anything except a black screen until it it finished, which can sometimes be over 20 minutes.

MrExacta -`


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Related Solutions

#4
July 2, 2007 at 09:37:39

Hi,

I don't believe I said that it freezes. It simply does not launch and I see the error message window (in my first post).

Should I try doing something in Safe Mode?

Please explain.

Thanks.


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#5
July 2, 2007 at 11:06:21

Sorry Dave, that was for a different post. Have you done a "detect and repair" from the help menu in one of the office applications?

MrExacta -`


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#6
July 2, 2007 at 11:14:54

Hi,

Yes, I tried all of the options available on the installation CDs such as "Reinstall," "Detect & Repair" etc.

I forget which option does what specifically, but they act like they're going to work, but then stop working at some point during the repair/reinstall and do not fix the problem.

Thanks.


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#7
July 2, 2007 at 14:31:56

Are you able to open Outlook (using the same pst file) from another account? If so, then it's a profile issue. If not, check the outlook.exe properties and see if Compatibility Mode is checked.

FYI...In the future, questions like this should be posted in the Office Forum.

Life's more painless for the brainless.


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#8
July 2, 2007 at 14:45:23

Hi,

I'm afraid I don't know what you mean by a PST File. The PC that Outlook is installed in is my home PC and it is only used by me.

Thanks.


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#9
July 2, 2007 at 15:21:11

Is it XP Home or XP Pro? If you use the same account all the time, and there are no other users, then you've probably created an Admin account for yourself. While you're logged into that account, create another account. Just call it Test, or whatever you fancy. Then, make that an Admin account as well (this is only for testing purposes.)

After you create this account, log out of your "normal" account and login as the newly created user. Then, try to open Outlook and see if you get the same error.

Life's more painless for the brainless.


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#10
July 2, 2007 at 18:10:05

Hi Folks,

Just wanted to follow up. I got it working (sort of).

A friend tipped me off that if I contacted my DSL host that they would help me. Well, after some discussion on the phone, they said I would need to use their "Super" or whatever they call it support to solve my problem.

After I finally talked with them, they quoted me a price of $100 to fix my problem. That was more than I wanted to spend before working on the problem some more myself.

What I ended up doing was uninstalling and then reinstalling Office 2000. With that, Outlook 2000 came to life. Woo hoo!

It's working and I am able to retrieve my email once again. I'm not sure if I will try to upgrade to Outlook 2003 at this point or not. After the headaches, I'm kinda feeling like leave well enough alone.

Anyway, thanks for your time and expert advice!


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