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Outlook 2002 troubleshoot

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Name: caryhey
Date: June 28, 2005 at 11:44:26 Pacific
OS: xp office pro
CPU/Ram: p4/64
Comment:

Just recently my outlook Send/receive has sprung a leak. My wife was trying to send out some pics last night when it started. Now, when checking emails, I get copies of incoming messages and the outgoing never stops. At one point it was up to 592 tasks! Cancelling tasks doesn't help. I tried to used the detect and repair help option but it only tries to re-install XP Frontpage. I went to uninstall for win xp and attempted to repair it that was unsuccessful. Should I completely uninstall/reinstall the XP? If so, what will I lose? See actual message below. My ISP told me to call IBM but they're lost. Thanks in advance....

Task 'mail.charter.net - Sending' reported error (0x800CCC6D) : 'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 552 #5.3.4 message size exceeds limit'

Caryhey



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Response Number 1
Name: jimminy
Date: June 28, 2005 at 12:42:28 Pacific
Reply:

>>The server responded: 552 #5.3.4 message size exceeds limit'

Looks like you have a message in your outbox that your ISP's mail server won't accept. Outlook keeps trying to resend, ISP keeps rejecting, Outlook keeps trying to resend....you get the picture. Try removing the stuck message from the outbox or sent items folder and see what happens.


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Response Number 2
Name: Jennifer SUMN
Date: June 28, 2005 at 14:16:20 Pacific
Reply:

I'm guessing the attachments were quite large. If the email is still in your Outbox, do what jimminy suggests, delete it, but first make sure you're offline. If it's not, then that means the message has already been queued on the server and there's nothing you can do about it. You could try contacting your ISP and ask them to remove it from the queue, and that should take care of the problem.

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