Last week, out of the blue, my Westell Versalink modem/router 327W started to misbehave. The Internet connection led went from solid green to blinking green, to red, to blank and start the cycle all over again. The first technician I spoke ran a line test and reported excellent connection. I asked if there is a service problem in my area. He said no. Suddenly the internet connection led turned solid green again. What a relief. 25 minutes later, I lost connection again. Called Verizon DSL Tech Support. She suggested I reset the modem. I did and it didn't do anything. Then my phone line went dead too. I located the problem - the line splitter on the wall jack was not securely seated in place. Happily, the modem and phone both went back in good working condition. 1 hour later, the modem plays it up again. Spoke to a heavily accented Verizon technician. He mentioned that Verizon recently upgraded the server and advised me to reset my password. I did that. It didn't help. I called again and got a different person. They suggested my modem is bad and gave me a number to call Billing Dept for warranty replacement. I called. They notified me the warranty has expired long time ago. Cost $89 to order it, delivery time 5 business days unless I am willing to pay extra for overnight delivery. I asked if I could get it at Best Buy. Verizon said go ahead. I went out and bought it. When I came back two hours later, I immediately noticed the led remains solid green, no blinking or turning to red at all. I kept watching it every once in a while for a week for it to repeat the problem. It hasn't. Today I returned the newly purchased modem to Bestbuy for credit. The morale of this is to share with you something that Verizon doesn't tell you. The problem was at their end (server upgrade) not mine, which is why it kept losing synchronization. i_XpUser

Hi XpUser, Appreciate you sharing this with us. You may have just saved someone else from experiencing the same run-around. Thanks and regards, Phil " ... Nuff Said. Keep Smiling Because I'm Smiling Too."

You're very welcome, Phil. I'm not criticizing the technicians. They had to go by the book or else they'll be out of job. I wish Verizon policies would have allowed them to be more open to what the issue was in the first place. i_XpUser

Hello XpUser! Happy new Year! I have ran into this same situation time and time again....The ISP providers will not accurately tell anyone that there is a problem on their lines/cable. They had rather have you waste the customers money trying to figure out an issue when you know that there is a problem and they keep denying it. In The Matters Of Style, swim with the current; in matters of principle, Stand Like A Rock "People demand freedom of speech to make up for the freedom of thought which they avoid."

Belated HNY to you too. Yeah that's the norm nowaday. Thank God we are here sharing info to be ahead of the b---tards :-) i_XpUser