OS will not load

January 16, 2010 at 12:45:52
Specs: Windows XP, 2.009 GHz / 1023 MB
I shut down the computer last night and when I went to restart it today, it does not load the OS. I tried to start it in all of the modes on the advanced options screen and it loads the XP splash screen, and after some time, a blue screen of death appears for a second and then the computer restarts. When I try to run recovery from the HDD and/or the Recovery Disc, it says that the "lsass.exe" did not load and a blue screen of death appears after quite a long time.

See More: OS will not load

Report •


#1
January 16, 2010 at 19:25:03
When booting start pressing the F8 key to get the Windows boot select menu. Once you get it select the option for boot and disable restart on error. This will let you see the BSOD and try to get more information.

Boot failures can be corrupt Windows files, viruses and failing hardware. I had a system in for repair yesterday that was failing to boot because one of the memory modules failed.

See what else shows on the screen and add to the post.

Richard


Report •

#2
January 16, 2010 at 19:40:13
OK, I did that and the blue screen of death shows:
UNMOUNTABLE_BOOT_VOLUME, with the technical information:
***STOP: 0x000000ED (0X8B29BC28, 0xC0000006, 0x00000000, 0x00000000)

I am going to shut that computer down now, check the memory modules but according to the BIOS setup says both are being seen. I will post back in a minute or two.
Thanks for your help so far.


Report •

#3
January 17, 2010 at 19:39:29
That message usually indicates the hard drive has failed. If you have not backed up the data you will need to take the drive to a shop that can do a data recovery on the drive if possible.

When I have a system come in for repair with that error sometimes recovery software is not successful.

The memory should not be a problem in this case. If you want to test it though use another computer and get a copy of memtest+ to check it. The file is an ISO that needs burned as an image to a CD.

Richard


Report •

Related Solutions

#4
January 18, 2010 at 13:02:29
OK, I understand that the HDD is probably in-op at this time. Is there any way of verifying this myself other than by attempting to run the Recovery software?

Now when I attempt to run the Recovery software, it hangs indefinitely on the Gateway Please Wait screen.


Report •

#5
January 18, 2010 at 18:48:10
Recovery will not run when a drive has major hardware failures, that is what generates the unmountable_boot_volume. Format and reinstall is not a good choice when you consider how critical data is on most systems. With 300-500GB drives around $50-60USD trying to reuse a questionable drive is not recommended.

If you want to verify download a diagnostic for your drive and test it.

Personally I will not trust a drive that reached that state even if it formats.

Richard


Report •

#6
January 18, 2010 at 22:03:05
The HDD will not reformat at this time. I truly understand the belief in replacement over reformat of a faulty drive, but at this time, purchasing another HDD is not an option. Do you suggest any particular testing program? (Gateway has GWSCAN which I have wasted two cd's attempting to make a bootable CD's. to no avail).

Report •


Ask Question