Yes, it really is strange problem and I don't see it mentioned anywhere on the internet.
I downloaded the fix you suggested. However, in the instructions, it says to 'extract the fix' to the hard drive. What does this mean I should do. I have saved the zipped file in My Documents and I opened it. Should I just double click it or do I need to move the fix somewhere before opening it?
Thank you again so much for your kind attention!