Computing Staff
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Can Browse Internet Only In Safe Mode

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Hi,

I am connected to the internet in regular mode and can ping sites but can not connect to them through IE or firefox. I am able to surf the web through safe mode. I have removed all antivirus and spybot programs to see if the problem would be solved but still the problem persists. Below is the Hijackthis log.

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 1:22:14 PM, on 9/3/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16660)

FIREFOX: 31.0 (x86 en-US)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_14_0_0_145.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_14_0_0_145.exe
C:\Windows\system32\DllHost.exe
C:\Users\Pramiti\Downloads\HijackThis.exe

R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin…
R0 – HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/USREL/1
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?L…
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin…
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin…
R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?L…
R0 – HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 – HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 – HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 – BHO: (no name) – {5C255C8A-E604-49b4-9D64-90988571CECB} – (no file)
O2 – BHO: Symantec NCO BHO – {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} – C:\Program Files\Norton Internet Security\Engine\17.0.0.136\coIEPlg.dll (file missing)
O2 – BHO: Symantec Intrusion Prevention – {6D53EC84-6AAE-4787-AEEE-F4628F01010C} – C:\Program Files\Norton Internet Security\Engine\17.0.0.136\IPSBHO.DLL (file missing)
O2 – BHO: Search Helper – {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} – C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 – BHO: Groove GFS Browser Helper – {72853161-30C5-4D22-B7F9-0BBC1D38A37E} – C:\PROGRA~1\MIF5BA~1\Office12\GR469A~1.DLL
O2 – BHO: Windows Live Sign-in Helper – {9030D464-4C02-4ABF-8ECC-5164760863C6} – C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 – BHO: Java(tm) Plug-In 2 SSV Helper – {DBC80044-A445-435b-BC74-9C25C1C588A9} – C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 – BHO: Windows Live Toolbar Helper – {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} – C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 – Toolbar: &Windows; Live Toolbar – {21FA44EF-376D-4D53-9B0F-8A89D3229068} – C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 – Toolbar: Norton Toolbar – {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} – C:\Program Files\Norton Internet Security\Engine\17.0.0.136\coIEPlg.dll (file missing)
O4 – HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 – HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
O4 – HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 – HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 – HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 – HKLM\..\Run: [Adobe ARM] “C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe”
O4 – HKLM\..\Run: [SunJavaUpdateSched] “C:\Program Files\Common Files\Java\Java Update\jusched.exe”
O4 – HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User ‘LOCAL SERVICE’)
O4 – HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User ‘LOCAL SERVICE’)
O4 – HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User ‘NETWORK SERVICE’)
O4 – HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User ‘NETWORK SERVICE’)
O9 – Extra button: Blog This – {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} – C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 – Extra ‘Tools’ menuitem: &Blog; This in Windows Live Writer – {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} – C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 – Extra button: Send to OneNote – {2670000A-7350-4f3c-8081-5663EE0C6C49} – C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 – Extra ‘Tools’ menuitem: S&end; to OneNote – {2670000A-7350-4f3c-8081-5663EE0C6C49} – C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 – Extra button: Research – {92780B25-18CC-41C8-B9BE-3C9C571A8263} – C:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL
O11 – Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 – DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} – http://platformdl.adobe.com/NOS/get…
O18 – Protocol: grooveLocalGWS – {88FED34C-F0CA-4636-A375-3CB6248B04CD} – C:\PROGRA~1\MIF5BA~1\Office12\GRA32A~1.DLL
O23 – Service: Norton Internet Security (NIS) – Symantec Corporation – C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe


End of file – 5102 bytes

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1 Answer

  1. Thanks everyone for your help. I got some advice to try a norton AV removal tool and my problem is solved now.

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