old cpu msg out of range/frequency & keyboard no lights

April 5, 2012 at 01:06:54
Specs: Windows XP
"Out of Frequency & No Lights on Keyboard. The cpu is a Windows XP, LG/VPremier, from 2003-2004 and it has been in storage, but it worked at that time. Now it does not want to work except for the message in one screen: OUT OF RANGE 62hZ / 27khZ . On another monitor it tells me "OUT OF FREQUENCY."

Can someone help me? Thanks!


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April 5, 2012 at 01:09:34
OK. The message is, can anyone advise me on what to do?

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April 5, 2012 at 09:09:49
"The cpu is a Windows XP" This is a CPU


Please list system specs and wether desktop or laptop !

Googling is quicker than waiting for an answer....

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April 5, 2012 at 09:10:51
"The cpu is a Windows XP, LG/VPremier"

A CPU is a chip that fits in a socket on the motherboard. And I don't think that model number is correct.

Does the system begin to boot, show the POST screen, then go to "out of frequency"? Or is the message displayed right from the start? If you're not getting any lights on the keyboard & no display, there's most likely a problem within the tower. Could be a bad power supply, fried CPU, or something else. You haven't provided enough info.

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April 5, 2012 at 09:50:44

It is a desktop, and the Tower comes from VISCOM TECHNOLOGY GROUP. The name of the tower is LG, v2premier, purchased around 2002-2004, and put away in a storage while it was perfectly working. Operating System is Windows XP.

The bottom of the Tower reads Model: 2002 v2premier, among various info, I found one like: S/O 135057. Could this help? The Keyboard lights are still off, but the Mouse's are on.

Is there any hope? Without the keyboard I cannot input anything.

Please help!!!


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April 5, 2012 at 20:59:40
Apparently there are a LOT of complaints about v2premier computers on the web, and VISCOM TECHNOLOGY GROUP appears to be out of business, so there is no longer any support web site for v2premier computers or VISCOM TECHNOLOGY GROUP on the web.

Your system probably has a retail motherboard model.

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.

Tell us what you find.

"No Lights on Keyboard"

That doesn't necessary indicate a problem.
E.g. If "NumLock on while booting" or similar is disabled in the mboard's bios Setup settings, there may be no led that lights up on the keyboard while booting the computer.
However, most keyboards blink their leds briefly while booting in any case.

You get the "Out of range " or "OUT OF FREQUENCY" message or similar from the monitor itself.......

- NOT immediately while booting the computer, but when Windows or whatever operating system that's on the hard drive begins to load and has been set to display settings the monitor model cannot display

You SHOULD get NORMAL video while booting BEFORE Windows loads from the hard drive in any case.

E.g. If it's CRT (tube) monitor model, you may not get video while booting the computer right away, so it may SEEM like you get the message right away because you see only blackness then the message..

To fix that problem...

For 2000 or XP...
See response 9 here:

starting at....
Boot into Enable VGA mode.

Note - that's missing this...

Remove any bootable CDs or DVDs you have in drives.
Press F8 repeatedly while booting, don't hold down the key, starting very early in the boot.
When the Windows "Advanced..." menu appears, choose Enable VGA mode.

OR - RARELY - you may get the "Out of range " or "OUT OF FREQUENCY" message or similar from the monitor itself, truly immediately while booting the computer. if there's something wrong with your video adapter or the connection of it, or if there's something wrong with the mboard, especially if you have your monitor plugged into it's onboard video adapter (a video adapter built into the mboard).

Unplug the case/power supply, or switch off the AC power to it otherwise.
Power off your monitor.
Open up the case by removing the left side panel as seen when you're looking at the front of the case.

Some mboards develop this problem - electrolytic capacitors were installed on them that were not properly made, and they fail eventually - the mboard manufacturer didn't know they were improperly made at the time the mboard was made.

Open up your case and examine the mboard to see if you have bad capacitors, and/or other findable signs of mboard damage .

What to look for, mboard symptoms, example pictures:
Home page that site
- what the problem is caused by
- he says there are STILL bad capacitors on more recent mboards.

Pictures of blown capacitors, other components, power supplies, fried Athlon cpus, etc.:

If you see no bad capacitors......

Check all the connections of the wiring to make sure they are all the way onto their pins and into their sockets, especially the main connector from the power supply. The wires close to the mboard going into the main power connector/socket should be more or less perpendicular to the mboard surface rather than at an angle.

Make sure all cards in slots, especially any video card installed in a slot that you have the monitor is plugged into, are all the way down in their slots.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:

While you're in there, if the cpu fan/heatsink has mung (dust, lint, etc.) on it, clean it off, but DO NOT use a vacuum cleaner to do that (they produce a tremendous amount of static electricity when running, and anything connected to them can discharge that to your components) - use canned air, or an air nozzle if you have access to an air compressor, or an artist's brush that can be used in small spaces, etc. It may be difficult to clean the top of the heatsink under the cpu fan - the most likely place to have mung on it - and the bottom side of the cpu fan blades unless you remove the fan. If you have a case fan, clean that too if it needs it.

Also check for mung on the video card fan and heatsink if it has that, and the power supply's openings / fan.

Restore the AC power to your case / power supply and the monitor, and try booting the computer

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