|I've been trying to help someone with an issue with her Norton Antivirus; it fails to connect to Symantec's live update server. Here's a couple emails we've been bouncing back and forth:|
"Computer issues again...
Yesterday I renewed my Norton anti virus online. With help from the kids everything has gone well except one area. It tells me in the "live update" page that it failed cause it could not connect to the live update server. When I try to seek support it tells me that my service provider may be set to supply only limited access to the internet. Do you think that its because I am on Mozilla Firefox and not Internet Explorer?
"I doubt Mozilla or IE make a difference. You could try it with IE. Do you still have the icon in the start menu?
Also, for how long has this been going on? It could be because the live update server really is down, in which case it's just a matter of waiting for them to fix it. If all else fails, call Symantec."
"No I do not have the icon in the start menu anymore.
Its only been 2 days. I download it on Monday night. And when you say call Symantec. Do you mean phone them?? and if so where do I find a #?"
"On my computer, IE is found in c:\Program Files\Internet Explorer\. It's probably the same on your computer. If you find the big blue e there, drag it onto your desktop to create a shortcut.
As for contacting Symantec...
Go to http://www.symantec.com/feedback/co...
Choose which version of Norton you have
On the next page you will be taken to, choose "Contact a Symantec Support Representative"
You'll be given three choices: 1) free live chat, 2) email, or 3) phone (I'm not sure whether your service agreement allows you to get free phone support, but it says it cost $10 per incident)."
"God I hate computers. Actually I love them but they are frustrating. I have found IE and when I click on it says the page cannot be displayed giving me a list of things to do or try. The same thing happens when I use the link that you supplied to Symantec. I get the same message. So either the site is down (for two days, I doubt it eh) or something is blocking me. Any other thoughts???"
I didn't have any other thoughts. Can anyone take a stab at this?