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Norton Auto Protect won't stay on

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Name: Tryan
Date: March 25, 2005 at 16:43:23 Pacific
OS: XP Home
CPU/Ram: 2.4 / 256
Comment:

Hello - I just did a clean install (deleted partition, created new one etc) on a desktop computer and loaded Norton, AVG, Ad-Aware and Regseeker onto it. I have run all the virus programs, updated them and then run them again in both normal and safe mode.

My problem is that I can't keep Norton Auto Protect enabled. It stays on for the duration of the session but as soon as I reboot it come up in the system tray with a red x through it and when I open it up the Auto Protect is disabled again... grrrr...

Can anybody help me?

Many thanks
Tracey

Windows 98SE
HP Pavillion
Celeron 533MHz
HDD 10GB + 4GB
64MB RAM
Antiquated & Poor Quality
Runs like a dream.



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Response Number 1
Name: per
Date: March 25, 2005 at 16:58:43 Pacific
Reply:

Are you trying to run Norton and AVG at the same time? Maybe a conflict.


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Response Number 2
Name: HiJinx
Date: March 25, 2005 at 17:06:45 Pacific
Reply:

I don't know what version you're using, but in 2002 you had to click options (or right-click icon and choose 'configure'), and check the box to enable autoprotect on startup. Otherwise it would come up disabled on the next restart.


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Response Number 3
Name: Tryan
Date: March 25, 2005 at 17:13:26 Pacific
Reply:

Woops, yes I forgot to mention version - it's 2003 and I ticked the option to enable auto protect on startup... perhaps it's a conflict with AVG as per suggests... I'll try disabling AVG for curiousity's sake.

Windows 98SE
HP Pavillion
Celeron 533MHz
HDD 10GB + 4GB
64MB RAM
Antiquated & Poor Quality
Runs like a dream.


0

Response Number 4
Name: Tryan
Date: March 25, 2005 at 17:19:54 Pacific
Reply:

Ok, disabled AVG in the registry and msconfig set Norton to enable auto protect and to start auto protect on startup - rebooted - still has a red x through it and has auto protect disabled - reset it again and rebooted again - same result...

grrr, very strange...

Windows 98SE
HP Pavillion
Celeron 533MHz
HDD 10GB + 4GB
64MB RAM
Antiquated & Poor Quality
Runs like a dream.


0

Response Number 5
Name: keltikgent
Date: March 25, 2005 at 17:26:33 Pacific
Reply:

hi,
see if these 2 are enabled in services.
control panel>administrative tools>services>event log and system event notification. nortons needs these 2 services running for auto protect to function.i had diasabled them and no autoprotect renabled them autoprotect worked.
keltik

chalk_Tv.


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Response Number 6
Name: bofra
Date: March 25, 2005 at 17:39:15 Pacific
Reply:

in starup check , all symantec,and norton files are selected,also check other settings in options for internet blocking may be causing conflict, also disable and back on to check time settings, conflict with other software could also by cause,.:)


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Response Number 7
Name: per
Date: March 25, 2005 at 18:08:10 Pacific
Reply:

If you are replacing another version of NAV you sometimes have to uninstall the one you are trying to load and run the uninstall tool from symantec and clean the Norton and symantec files off the machine. Then reinstall.


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Response Number 8
Name: Tryan
Date: March 25, 2005 at 19:13:05 Pacific
Reply:

Thank you, thank you, thank you!

Finally working - went to control panel, administrative tools - services and auto protect was set at "manual" so I changed it to automatic and AVG was set to automatic so I changed it to manual and it all works now!

Thanks so much for the help everyone, really appreciated.

Windows 98SE
HP Pavillion
Celeron 533MHz
HDD 10GB + 4GB
64MB RAM
Antiquated & Poor Quality
Runs like a dream.


0

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