I've been having problems with Norton lately so I decided to uninstall. It was no surprise when the uninstall failed as I have had that happen in the past. I normaly stay away from symantec, but this is my work computer. Here's the problem I run into, If I disable all of symantecs services the computer can start/shutdown just fine and I have no problems unless something uses activex or office. Norton will lock my computer up and make it unresponsive. So in the task mangager's process tab I see the nav32.exe and end it. Upon ending it norton will finally give a msg box claiming that so and so file is infected "do you want to delete it?". So disableling the services cause the autoprotect feature to run. Now when I start all the services from norton/symantec I can disable autoprotect and run the programs that have been giving me trouble just fine, it just takes forever to startup and it locks up during shutdown. I want this POS out of this computer but I don't have the Install Disk, it's actually a program recovery option from gateway that wont do a thing. I've also ran the symnrt uninstall tool with no luck, it craps out halfway giving a "Symantec Removal Utility has encountered a problem and needs to close. We are sorry for the incovenience." The details show the error as coming from symnrt.exe in ntdll.dll. I've also tried running the tool in safe mode, but it tells me that it can't run in safe mode. The problems with the apps I run are office some homegrown app and anytime a web page tries to install an activex component. With office it claims several files are infected mainly normal.dot, with the homegrown app it just wont let it print(it uses winword.exe) and with the net it won't let me install any activex components which symantec needs you to install to remove it another way? I'm at a loss here because I've tried everything and nothing seems to work. I even did a windows repair and ended up worse off. While the computer runs fine when those programs aren't in use, this computer's main purpose is to run those apps. Any help would save my ass from having to tell my boss that he needs to reinstall windows and lose all his data. Truth can become lie, but if lies become truth we're in trouble.

same old, same old :-) http://www.mrtech.com/news/messages/4767.html http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2004093015165236&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl= this should help Today's subliminal thought is: 'Calm down ... it's only ones and zeros.' icq 10183575

delete the norton files from your c: drive or program files.. then run regedit and do a search for norton .. then delete any reg entryies pertaining to norton ... do likewise with symantec. I have had to do this before .. it is tedious as there are many registry entries but it is an effective method .. another suggestion is to disable your system restore while you are doing this. best of luck Frank :

thanks ccfrank, that should've been obvious to me, is there any way to know whats safe to delete from the windows directory? Truth can become lie, but if lies become truth we're in trouble.