non-destructive recovery

October 28, 2006 at 18:45:03
Specs: xp, 484

I did a non-destructive recovery on my computer. All went fine until I got to the finish and when I clicked finish the computer froze up. I can't get to the start menu to do anything but do a hard shutdown. Can anybody help me my problem? Thanks in advance

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October 28, 2006 at 18:48:09

Ctrl-Alt-Del and use task manager.

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October 28, 2006 at 18:57:32

Sabertooth I tried that and nothing works. When I get to the finish and I click to finish the computer locks up, and nothing works but a hard shutdown. I am stumped. I am using my friends computer to type this.

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October 28, 2006 at 19:16:09

OK. So what happens when you reboot - does it not load the desktop.

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October 28, 2006 at 19:23:23

-No it just goes back to the screen that told me that it was finished. nothing loads I don't even have a start button

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October 28, 2006 at 19:45:41

Well, run the recovery again.

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October 28, 2006 at 20:24:20

I appreciate your help in trying to fix my problem. The problem is that the computer is froze up. I have no XP cd, so I am using the HP system recovery. With the screen locked up I cannot get past the recovery screen.I can't get to the program that I used to do the recovery. What can I do to get out of this mess.

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October 28, 2006 at 20:42:46

Backup your data (if applicable) and try the full recovery, booting with the HP restore CD's.

A Linux LiveCD can help you do the data backup. is a good place to get one.

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October 28, 2006 at 21:25:05

Pull the plug from the wall for about 10 minutes and it should release the system to be able to see what happened. As the recovery was already finished then it shouldn't be an issue.. But if it doesn't want to boot properly , try to boot into safe mode and check the system viewers in admin tools from control panel to see what may have caused it.

You might use your friends computer to download a harddrive check program like sea tools from seagate...which will work on any hdd... and have it ready to check the hdd when it frees up .

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October 28, 2006 at 22:33:38

Bob, your issue brought to mind a bulletin I received from HP in 2002 after purchasing a Pavilion 540n. "The HP patch fixes problems which could occur if you have installed Windows XP Service Pack 1 and then, at some later date, you perform a non-destructive system recovery."

Microsoft addresses the problem at the link below. The webpage also contains a link (under Resolution) for the HP page containing the documentation and download.


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October 28, 2006 at 22:52:33

Footnote: At the point you're at now, Bob, the corrective patch may not be of help - but will should you need to perform a non-destructive recovery in the future. From the MS documentation:

"After you install Windows XP Service Pack 1, you might encounter an issue with the PC System Recovery utility. If you use this utility to perform a non-destructive system recovery, you might be unable to start your computer. Recovering from this error requires a full destructive system recovery, which results in the loss of all user data."


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October 29, 2006 at 09:55:42

I'd get a live cd either linux or barts PE based or even a Vista CD. Use it to save important data off. Then continue.

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October 29, 2006 at 09:57:06

The vista dvd can fix it maybe too.

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