non boot/blue screen (not bsod)

February 15, 2009 at 12:17:06
Specs: Windows XP
im fixing my friends hp pavillion, and it will not boot, except give her a blue screen, and then black, nothing else.
I advised safe mode and go last known good configuration. she tells me it gives her a menu to do a disk partition. this tells me her hard drive has packed up.
is there a way to retrieve her business data off the drive, ot maybe even a way to get her laptop up and running again?
i did also advise a safe mode/restore, but she was given the same menu.

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#1
February 15, 2009 at 12:24:54
I assume you know something about computers since your friend trusted you to "Fix" hers. So, what would you normally do in a case like this?

If Safe Mode doesn't work, I'd start with a Windows Repair.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#2
February 15, 2009 at 12:31:16
aye, i do lol. yes, well my only worry about a system repair, is that if she has to re-partition her drive, she will lose her work. on the other hand, she does have her recovery cd, and am hoping to tell her a repair has a good chance of keeping her work.
normally i would say a very good chance, but as its asking her to do this disk partition, it gives me doubts.

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#3
February 15, 2009 at 12:56:13
I think something is being distorted in the communications between her and you. What she is saying doesn't make a lot of sense. You probably need to check it yourself.

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#4
February 15, 2009 at 12:59:42
im inclined to agree with you. the unfortunate thing is, she's 10,000 miles away in america. so i think i'll give her the best advice, and to take to a local repairs.
Many thanks for the advice :o)

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#5
February 15, 2009 at 13:04:18
"my only worry about a system repair, is that if she has to re-partition her drive, she will lose her work"
You don't lose your work with a
system repair. You would have to reinstall the Windows updates.

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#6
February 16, 2009 at 09:56:28
So you don't actually have the computer to fix it. I wouldn't spend the money to take it to someone else. Have her try a Repair first.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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