|I've checked the device manager and nothing is highlighted and there's no exclamation marks or anything.|
I've been to the Audio Tab and the default device only gives one choice which is "Realtek HD Audio Output".
I went to the system restore tab and wanted to restore it to a date back in July, prior to me downloading the malware. For some reason I could only restore it to one date - 29th July, which was the date when this Realtek HD was installed according to the record on System Restore. So I restored it to this date and the audio sound came back to normal - however, everything else disappeared; everything I'd downloaded since getting my PC back, it was all legitimate, e.g. free pdf software, Java, Shockwave etc. The computer shop had installed some free Microsoft antivirus and I purchased a product called Super spyware but everything dissappeared. So I had to undo that last system restore and all my software is back, now then, I assumed that my audio problem returned, but I've just checked it and can't believe that the sound is back to normal .... so THANK YOU VERY MUCH ... but HOW did that happen? All I did was restore it to an earlier date, but THEN I 'undid' the restore?
Thank you so much for your help and input. Any ideas why that happened? :-)