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No PORT tree in device manager
Name: CirKuT Date: December 19, 2006 at 21:25:22 Pacific OS: XP pro CPU/Ram: 512 Product: HP Pavilion dx8000
Comment:
Hello Im am fixing a friends laptop because the dial up modem just stopped working for her. I notice that the device manager says everything is fine with it and I even updated to the newest drivers. It is set to COM 3. But then I noticed there is no PORT tree in the device manager? I have never seen this before. This may be why the dial up does not work. The WLAN and Ethernet work but she lives in the woods with no service. Imagine her luck, the only thing that doesnt work is what she needs.
Name: Johnw Date: December 19, 2006 at 22:50:56 Pacific
Reply:
Should have disks for the motherboard & maybe the modem, go to Add Hardware & use the Manual options to install.
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Response Number 2
Name: orbital Date: December 20, 2006 at 04:59:21 Pacific
Reply:
If your motherboard only has COM Ports 1 and 2 listed in BIOS, then COM 3 and onwards are Virtual Ports, and therefore not listed in Device Manager, it has been this way for years................
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Response Number 3
Name: orbital Date: December 20, 2006 at 05:00:16 Pacific
Reply:
...also some Laptops have removable modems, therefore it is feasible it has died!
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Response Number 4
Name: CirKuT Date: December 20, 2006 at 12:53:03 Pacific
Reply:
There is no Port options in the BIOS, So I have no idea how many it has. When I do a find new hardware it finds nothing, And when I manually install it it installs a COM3 port but it says it cannot tell how it is supposed to be configured. The modem should be good, XP detects and installs the drivers just fine but again there is no port tree in the device manager so I have no way to tell if its on or off.
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Response Number 5
Name: Johnw Date: December 20, 2006 at 13:20:36 Pacific
Reply:
Control Panel > Phone and Modem Options > Modems, if the Modem & Port are shown, you can click on > Properties > Diagnostics.
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Response Number 6
Name: Johnw Date: December 20, 2006 at 13:25:18 Pacific
Name: CirKuT Date: December 20, 2006 at 13:40:43 Pacific
Reply:
Ya I have tried all this, After manually installing modem options and trying to dial out it just says cannot open port. program may be using port, please close application. But its a fresh install. Im not a PC tech but I know my way round a PC and have never had this problem before
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Response Number 8
Name: Johnw Date: December 20, 2006 at 14:00:14 Pacific
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