No Network Connection icons

November 12, 2010 at 16:18:09
Specs: Windows XP
My aunt download a virus on her laptop that change all .exe files to Word association. I tried to remove it but not being able to run system tools I decided to load a new copy of XP on the computer. I reformatted the hard drive (and not the quick option) and when it started up it would not connect to the internet. I checked and the network icons are gone, when I ran the ipconfig/all in command line it gives me no information. I checked and the device manager and all network associated drivers are yellow exclamations marks so there is a problem. It does have the Dell recovery drive however I can't get ctrl=f11 to work when I boot and that is how they say to do it! I am completely stuck and in need of help!

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November 12, 2010 at 16:29:45
Either you need to get the drivers from Dell site on a cd or flash from some other computer or use (if it is still there) a cd to restore the original xp install. It may be that you destroyed the hidden partition that holds the dell info.

Worse comes to worse you should be able to buy for about $20 a new dvd/cd to restore it.

Why did it take me over a year to phone in a problem to ATT?

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November 12, 2010 at 16:45:05
I'm guessing that's what I'll have to do. Dell doesn't give me the option of where I want to save the files and they want to just install, not download to a location. So I can't save them and drag them to flash! Thanks for your help!

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November 12, 2010 at 17:54:33
Dell doesn't make devices. The devices drivers can also be downloaded from the actual chip maker in almost all cases.

I have never had trouble downloading from dell. Try save link maybe.

Why did it take me over a year to phone in a problem to ATT?

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November 12, 2010 at 20:06:01
Most Dell computers that have XP on them came with a Dell XP re-installation CD and a Dell Drivers and Applications CD or DVD, or similar. If your Aunt is the original owner, she may have both disks somewhere, if she can remember where they are. The network adapter drivers for the network adapter(s) that are built into the computer can be installed from that.

If you installed Windows XP from a regular Microsoft CD , or from the Dell XP re-installation CD that came with it....

(I examined the the files and folders on a Dell XP re-installation CD - they are all identical to the files and folders on a regular OEM XP CD that has the same - or no - SP updates included , except for a few *.OEM files, and the Dell CD is missing a few Folders with files that are on the Microsoft OEM CD that aren't essential.)

XP doesn't have the drivers built in for most things that first came out after XP was first released, circa 2001, and it doesn't have some of the drivers built in for things made before that.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.

Load the main chipset drivers first.

"It does have the Dell recovery drive however I can't get ctrl=f11 to work when I boot"

Most Dell computers that have XP on them DO NOT have the type of Recovery partition that has all the files on the Recovery partition necessary to re-load the original contents of the C drive.

Crtl F11 to start the Recovery program is a Dell only feature - the prompt is built into the Dell bios. Something in the Dell supplied software for the model must be installed in order for the feature to work . If don't install the Dell software that makes that work, then that feature will not work.

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