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no login screen, only default wallpaper shown
Name: aneerza Date: May 13, 2009 at 20:06:05 Pacific OS: Windows XP Media Center Edition SP2 CPU/Ram: Intel (R) Core(TM) 2 CPU T5600 Product: Hewlett-packard / HP PAVILION DV6000 Subcategory: General
Comment:
My laptop was infected with a virus. I was doing a virus scan when there was a power failure. So I reboot my laptop. Usually, the login screen would appear but in this case, it didn't and it only showed the laptop's default wallpaper. The mouse was working fine except that I can't right click. Pressing ctrl+alt+del/esc didn't do anything. So I reboot using safe mode. Unfortunately, I ended up with a black screen with the words 'Safe Mode' at all four corners and () at the top of the screen. Again, I tried pressing ctrl+alt+del/esc and that didn't work. If all else fails, do I need to do a reformat? If I do have to, is there a way to recover my files (picture files,.psd files, etc.)? I'm really no IT expert so I really really need help. Any kind of help is appreciated. Thanks.
Name: Hemantdhyani Date: May 13, 2009 at 21:37:42 Pacific
Reply:
Did you try ctrl + Alt +del in safe mode- if you get the task manager Click on new task and type explorer.exe and check you should get the desktop screen and then u can do a system restore
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Response Number 2
Name: aneerza Date: May 14, 2009 at 13:26:39 Pacific
Reply:
Yup, i tried ctrl+alt+del. Still didn't work.
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Response Number 3
Name: deviant719 Date: May 15, 2009 at 13:19:07 Pacific
Reply:
Download http://www.malwarebytes.org/ and download the free version. Sounds like a malware/adware infection. A customer brought in their PC last week with that problem and it ended up having an infection. Make sure you run a Thorough Scan.
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Response Number 4
Name: aneerza Date: May 16, 2009 at 05:42:31 Pacific
Reply:
Can I still run the program when I can't log in? If it's possible, can you tell me how? Thanks.
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Response Number 5
Name: deviant719 Date: June 24, 2009 at 13:50:38 Pacific
Reply:
Not that I'm aware off. Hook up your hard drive in a working computer as a slave drive and go to Start and click on Run. In the prompt, type cmd which brings up a DOS prompt. In the DOS prompt, type chkdsk <drive letter, w/o the arrows, followed by a colon>: /f /r ; ex. chkdsk d: /F /R
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Response Number 6
Name: najitech Date: June 24, 2009 at 14:39:17 Pacific
Reply:
Another option that might work (I have done this successfully): mount your hard drive in an external enclosure and plug it into a working PC with the enclosure's USB cable. The working PC will assign a drive letter to your hard drive. Then you can run virus/malware scans for the assigned drive letter using the working PC's antivirus and malware programs.
Name: aneerza Date: July 12, 2009 at 00:24:15 Pacific
Reply:
thanks for all the help guys. Though I still haven't find the problem with my laptop, I've found a way to salvage my files. Knoppix is a great software and it's free too. =)
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