No Internet and can't move files

Dell UNKNOWN
January 7, 2009 at 18:57:06
Specs: Windows XP, unknown
This is my boyfriends computer. It is a referbished Dell that he got a couple months ago. After copying some drivers from my laptop, he was able to navigate and get on the internet pretty much as normal. However, about a week ago he started getting little pop ups in the bottom right hand corner about trojan virus being on his computer. He has STOPZILLA and something else. (I can get the specifics at a later date if necessary). Well, I was trying to get him to do a windows update from IE (thinking that would give him some of his missing drivers and whatever other updates were needed) and it was saying that it couldn't download it because of blocked access (he is the admin) so I told him to temporarily turn off STOPZILLA (which I thought was just a popup blocker). Well, the Windows update still wouldn't work and after restarting the computer now we can't get on the internet at all. We can't move files by dragging or copy/paste. We can't put anything onto his computer with a CD or USB memory drive (it will open the folder, but then when you try to open the file it won't open it and same thing if you try to run it from start bar). Internet won't even open at all so we can't get any help to the computer that way. It won't run any programs. We don't know what is wrong with it...but even worse, we don't know how to begin to correct it as we can't put anything onto or take anything off of his computer. Help please! At least tell me the initial steps to take so that I can at least know what is going on. Thanks!

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#1
January 7, 2009 at 19:00:57
Also because this is a refurbished computer someone took heart on him after his last computer died (motherboard) and sold it to him...it has no disks whatsoever with it (no startup, no install, no recovery, etc).

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#2
January 8, 2009 at 05:59:15
Sounds like he has a pretty bad virus infection. Can you boot to Safe Mode? Can you run any programs at all? If so, try a System Restore.

You really should have an OS CD. If there's no data on there that he needs, there is a Dell Recovery Partition on the drive. Assuming of course, that nobody wiped it out.

Press F12 when you boot the computer to bring up the boot options menu. The one you want is either the first or second in the bottom set of options.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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