No IE menu bar, and cannot download

Dell / OPTIPLEX 755
July 29, 2009 at 13:55:48
Specs: Microsoft Windows XP Professional, 2.327 GHz / 3316 MB
A friend asked me to look at her Win XP Home laptop because she cannot download anything from the Internet. I noticed that there is no Menu Bar (File, Edit, etc.), and I cannot get it to show up. It's true that it is unable to do normal downloads, although I was able to get SP3 on it (which I also removed so that I could try to remove IE8). I'm puzzled, unless the problem is spyware- or virus-related. She said something happened while her son was using it (whatever that was, I don't know). I had read somewhere that possibly removing the data.dat file would fix the downloading problem. I may do that, but I think there are other issues at hand. Anyone else ever have a problem with a missing Menu Bar? (Also, I have been unable to delete IE8, even before & after SP3. I kept getting messages about missing files ... thinking about trying to get rid of it using the MS Cleanup utility, but not sure if that will work.)

1 Corinthians 15:3-4


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#1
July 30, 2009 at 00:58:28
najitech , possible it's something as simple as an unchecked toolbar on the 'view' menu? BTDT.
HTH.
Ed in Texas.

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#2
July 30, 2009 at 10:52:15
Actually, that is part of the problem ... there is no menu at all. I wanted to see if the Menu Bar had a checkmark, but the right-click menu isn't there. I suspect a spyware or virus problem, so may end up telling them that they will have to format & reinstall OS (unless I can pull the HD and run a separate virus scan on it).

1 Corinthians 15:3-4


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#3
July 30, 2009 at 10:59:34
ALT+F doesn't bring it up?

BTW, friends don't let friends use internet explorer


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Related Solutions

#4
July 30, 2009 at 11:22:05
najitech, Check out the link below.

The menu bar and the toolbar are missing in Internet Explorer on Windows Vista or Windows XP or in Windows Explorer on Windows XP
http://support.microsoft.com/kb/962963

Tufenuf


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#5
July 31, 2009 at 08:14:04
Thanks, Fist and Tufenuf ... I'll try these when I get home from work. (BTW, Fist, I tried to d/l Firefox, but that was a catch-22: the laptop can't download anything!). In the meantime, I have ordered a 2.5" external enclosure, and if I have to, will pull the hard drive and run a virus/spyware scan at my PC. I installed Malwarebytes on the laptop from a USB drive, but got error messages when trying to run it.

1 Corinthians 15:3-4


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