No icons, task manager locked!

Hewlett-packard / Presario sr1550nx
March 1, 2009 at 20:00:09
Specs: Windows XP sp2, 3400 AMD Athlon 64/ 2G RAM
Hi,

When I turn on my desktop there are no icons or start buttons on the
screen, just the wallpaper background. When I press Ctrl-Alt-Delete, it
says the task manager is locked.

I figured it's a virus based on what my sister told me about what happened
when my brother was using it - basically a bunch of pop-ups,
maleware/virus...he kept turning it on and off, but she said the pop-ups
kept coming up.

Now, when I turn it on, everything seemed ok, it seemed to start up fine, but when it got to the desktop screen there was nothing but wallpaper.

I looked it up to see if there was anything I could do, but every advice
online says that they could either access the start menu and "run" an .exe
file, or access the task manager. I can't do either one! "Last known good
configuration" didn't work. I tried to go to "safe mode" and still
nothing. And "safe mode with command prompt" didn't let me type more than
one letter in the prompt.

My problem: no desktop icons, locked task manager, no right-click, I can't
do anything.

Is there a way to fix this without having to reboot the entire system and losing all my files???

I'd appreciate any sort of help


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#1
March 1, 2009 at 20:28:33
Try to download and run the Antivir Personal edition antivirus from
http://www.free-av.com/en/download/...

It's free and usually able to detect a lot more Virus and spy ware than others.


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#2
March 1, 2009 at 20:39:37
Thanks, but I'm using a different computer right now. My problem is that I can't do anything with my desktop other than turn it on.

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#3
March 1, 2009 at 20:45:32
It might be worth seeing if you can open a run box with the keyboard short cut <winkey>+<r>.

If you can there may be a few things you can do....


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