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No hard drive being recognised

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Name: deanh
Date: December 22, 2008 at 14:34:02 Pacific
OS: Windows XP Home
CPU/Ram: AMD Athlon 64 3800+
Product: Amd / CUSTOM BUILT
Comment:

I've purchased a Windows XP Professional disk and I have tried to format my hard drive and install the XP disk.

During the Set Up stage, once it has taken around 3 minutes or so copying files, the message comes up, your hard disk is not recognised. The only option I have after this is to Exit the Set Up. Would anyone know how I get the system to recognise my 20Gb hard drive. I know that the hard drive is fine because I'm currently using it and it works fine.

Basically, I'm wanting to format my hard drive and reinstall windows XP with a Professional version. Can anyone help?

Regards



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Response Number 1
Name: Jennifer SUMN
Date: December 22, 2008 at 14:42:45 Pacific
Reply:

How is the drive physically connected? I'm assuming it's an IDE drive? Is it seen in the BIOS when you boot the machine?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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Response Number 2
Name: paulsep
Date: December 22, 2008 at 15:14:28 Pacific
Reply:

If it is an SATA drive, you need to install a special SATA driver or you need a Slipstreamed WinXP Installation CD including SP3.


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Response Number 3
Name: fgdn17
Date: December 22, 2008 at 17:46:17 Pacific
Reply:

"During the Set Up stage"

did you format the drive BEFORE it started copying files???


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Response Number 4
Name: Katelynn7
Date: December 26, 2008 at 16:35:00 Pacific
Reply:

It says "custom built!" Do you have a floppy drive? If not, get one! Don't use Windows to do any work on hard drives! Find out who the MFR of the hard drive is, get the OEM setup/diagnostic disk, do a low-level format first, this is a complete wipe of all information including sector head info, then do your regular (high level) format with any Win98/me boot disk. Before installing OS, clear your cmos!


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