Hello, I have the same problem with two different computers. Both are running Windows XP SP1 with all the latest updates. The problem is that I cannot use the modem, I get a "no dial tone" error. I know for sure that the modems is working, cause i've used four different on two computers. I have checked that I use the TONE option, and I've updated the drivers to the latest. I've also disable the network adapter, but it still doesn't work... Of course i've tested the phone line, I do have a dial tone when I use my phone.. And, i've also used four different phone lines on four different locations. Does anyone know what could be wrong? Thank you for any help Johan Sundelius

will i have faced this problem too , what i did is that most of modems hardware or driver does not support windows xp so what i did is that i copy all drivers of this modem from old windows 98 or ME and copied it to windows xp , ing or other and it did worked fine with me

But i've installed the modem with drivers for XP... And the modem is installed and are answering when I query... It's a real strange problem.. Johan Sundelius

that's true but even though it will not work it appears in query doing fine but there will be no dial tone. i've tried many times and it just goes weared , but i got the drivers from the previos windows ,inf , dll and so it works fine .

Various musings that may/may not have a bearing here: Does the modem(s) have a loop out for the phone-line - to allow you to connect a phone to the modem itself. If so is there dial-tone on this loop-out? If not then start looking outside the modem - at least initially. That loop-thru socket is usually passive - i.e. it's a straight hard-wired connection between the input socket and that loop-thru/out socket. No dial-tone "usually" means no sound/solid connection between the modem and the phone-line wall-plate/outlet. It could be the cable itself has a break somewhere. Less likely (but not impossible) - a duff/faulty connection within the modem itself at the phone-line input socket; in your case you seem to have eliminated this latter possibility. Not quite sure where you're located but it "may" be that you have the wrong cable between the modem (phone-line input) and the actual phone point itself. (The does presume that the cable you have is sound - i.e. all connections are solid within both plugs - and the modem itself.) Many modems made/designed - and sold in N. Am. (and Japan?) look identical to those sold elsewhere e.g. UK. UK modems may be made/assembled in N. Am (or in the UK). Also the cable between the modem and the phone wall-plate looks the same for both area modems. However if using a N. Am. modem (one designated for N. AM use) in the UK the phone-ine in cable needs to have two pins crossed over at the wall-pate end, relative to the identical (looking) cable used for a UK modem in a UK environment. The two cable do look identical to the naked eye - and this little irritant does crop up frequently. In the UK one would buy a cross-over phone/modem cable for a N. Am. designated modem. Many folks buy a modem in their country of residence and believe it (and any phone-cable provided) to be wired etc. for local use. Whereas the modem may have been imported rather than being locally assembled. Sometimes it is correct for local/UK, sometimes it does require the aproppriate cable to be sourced separately. Possiby the same situation applies to where you are? Incidentally do the modems work on other PCs with the same cabling? If so the problem is within the XP PCs... What shows up in the device-manger for the modem?

Hi again, The modem works well in win98, so the problem is not the hardware, it's a windows XP problem. Johan Sundelius

Hi. I had the same problem. Migrated from Win98 to XP Pro on my HP XL766. I tried two different modems (US Robotics V.92 and Agere V.92) that work fine with W98 but no luck with XP. I queried them and XP says they worked fine, but when I tried to use them with WinFax and AOL they wouldn't work. I got tired of it and removed XP (I paid $200 for it at Staple's and now it's on a shelf collecting dust.) Hey! Bill Gates...you listening?