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No desktop OR taskbar

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Name: RUBAN
Date: March 21, 2009 at 06:23:25 Pacific
OS: Windows XP
CPU/Ram: 3.0
Product: Home / GENERIC
Subcategory: Software Problems
Comment:

When I start the computer it boot with xp logo and go to desktop ( I guess) but destok is blue no icons there but no taskbar either.Even I start with safe mode samethinG.
How can I fix problem.
Thanks



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Response Number 1
Name: BurrWalnut
Date: March 21, 2009 at 07:40:59 Pacific
Reply:

This problem can be caused by ‘malware’ but check this registry key before running your ‘anti‘ programs.

Firstly, start Explorer via Task Manager by pressing Ctrl+Shift+Esc then on the Applications Tab click ‘New Task’ at the bottom, type explorer.exe and press Enter. If it doesn’t start, you are almost certainly infected.

Check the registry key by going to Start > Run, type regedit and press Enter. In the left pane navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon. In the right pane, make sure there is a REG_SZ named Shell and it has a value of "explorer.exe" (no quotation marks). If it’s not there, create it by clicking Edit > New > String Value then right-click it and type explorer.exe then restart the computer.


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Response Number 2
Name: RUBAN
Date: March 21, 2009 at 07:46:13 Pacific
Reply:

If I press CRL+ALT+DEL Task Manager is disable how go inthere. Any other ways to go in.
Thanks.


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Response Number 3
Name: Tufenuf
Date: March 21, 2009 at 07:53:40 Pacific
Reply:

Rubam, If you can't access the Internet with the problem computer use another computer and go to the link below and download the Method 2 reg fix to a CD , floppy, pen drive, etc then transfer it to the problem computer then double click it to merge the contents into the registry.

http://windowsxp.mvps.org/Taskmanag...

Tufenuf


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Response Number 4
Name: BurrWalnut
Date: March 21, 2009 at 07:56:00 Pacific
Reply:

As I said above, if you cannot access Task Manager, you are infected.


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