No Audio Device

Dell Dimension® 4400 series,pentium® 4...
July 26, 2010 at 18:40:44
Specs: Windows XP
Hi. I have a Dell Dimension 4400 computer with Windows XP that I bought at a thrift shop over a month ago and I still cannot get the sound to work. (speakers are for sure fine)

Under the sounds and audio devices panel it says no audio device, and under the hardware tab it says all drivers are up to date and working correctly except for the two for my cd-rom drive which also doesnt recognize cd's (though for now Im most concerned about the sound, unless the two problems are connected).

When I click on the device Legacy Audio Drivers, It says that the device is working properly, but when I go to properties, and then expand the audio devices section there is one device listed. Santa Cruz(tm) WDM Interface. When I click on this I get the following message: "Cannot load the Santa Cruz(tm) WDM Interface Driver. The Driver file may be missing. Try installing the driver again, or contact your system administrator."

Ive tried everything I can think of but nothing has helped fix this yet. I went through all the trouble shooting guides on my computer, checked guides on several websites including Dell and Microsoft, tried to mess around with BIOS, tried to get the original drivers that are built into the motherboard by going to the motherboard website. Im not sure what else to do except try one of those programs that automatically update your drivers for you, but I dont want to spend the $30 it takes to buy one if I dont have to because I am really short on money. Whatever I need to do to fix it though, Im willing to try, because I am a young musician, and need my sound to work so that I can record songs. Please help. If there is any more info you need just ask, and say where I can find it, Ive downloaded Everest Ultimate Edition and Belarc Adviser. Thanks a lot, PEACE!

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July 26, 2010 at 21:35:45
Have you used the Turtle Beach driver's for your Santa Cruz card. They are here:

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July 28, 2010 at 18:52:49
Hi, thanks for the link. I am having trouble downloading the driver though because it keeps asking for me to "Enter username and password for". I tried putting that in the address bar to see if it would lead me somewhere to sign up at but the same little box asking for username/password came up again. Any help?

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July 28, 2010 at 19:33:25
Ok, I found the driver on another site, but it didnt work after I installed it. In control panel there is now a selection called santa cruz control panel. when I open it, it says unable to detect santa cruz. would you like to run the diagnostic program? When I run the diagnostic, my computer fails every test and then I get the message: error writing results to eeprom. Could my sound card be broken? Thanks for the help so far capt.

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Related Solutions

July 29, 2010 at 11:39:56
These should work if the machine is still "stock from the factory":

It's a good day when you learn something

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August 5, 2010 at 15:04:29
I downloaded and installed the santa cruz driver from the link at dell. The sound still doesnt work, no audio device, ect., but one thing different I notice is that under the santa cruz wdm interface properties it says for status:Driver is enabled but has not been started. What do I do next? Thanks again for the help Dan Penny and Capt!

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