No audio after XP reinstalled and windows updated.

Actiontec Gt701d ethernet dsl modem with...
January 5, 2013 at 16:55:12
Specs: Windows XP, intel 4
multimedia code 28, bios sound off. Had to reload xp to get rid of a nasty virus. After the procedure my Dell 4800 Dimension had no sound. I have the yellow alerts on the multimedia line in the device manager list, but the new hardware wizard can't find the driver and the manual program doesn't list it either.

I do not want to buy new programs that may or may not resolve the issue. I know that there is a solution out there just from seeing the number of equally frustrated people complaining about the same problem.

Any assistance would be more than appreciated. ric1.

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January 5, 2013 at 17:16:22
Go to Dell website and download the drivers you need from there.

Goin' Fishin' (Some day)

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January 5, 2013 at 18:49:06
Also you should check your device manager for any other drivers you may need to reinstall.
To get to the device manager:
Click Start
Click Settings
Click Control Panel
In the Control Panel double-click the Systems icon.
In the System Properties window click the Hardware tab.

Anything with a yellow question mark will need to have a driver installed.

Since you have a Dell system there should be a small black sticker on it with a 7-character alphanumeric code on it. Thats your Dell service tag number. You can put in your service tag number HERE
Note* Drivers are free so you do not have to purchase anything.

ASCII question, get an ANSI

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January 5, 2013 at 18:56:31
"multimedia code 28, bios sound off"

Looks like you need to enter the BIOS & re-enable the audio. How did it get disabled? Once enabled, you will need to install drivers. I don't see a 4800 on the list though, did you mean 8400? Or is it possible that you installed the audio drivers for the onboard sound but you actually have a Creative sound card?

Choose your Dell Dimension

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January 9, 2013 at 15:00:36
I'm still looking for a solution. This problem is difficult to explain and hard for anyone to understand who hasn't had the same problem. I appreciate the feedback.

Thank you,


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January 9, 2013 at 16:04:27
Nothing difficult about reinstalling drivers after Windows reinitialisation and Dell is easier than most as all the driver you need will be in one place

Get the right model number and the service tag number and go to the Dell Website.

If sound is disabled in the BIOS, renable it.


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