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New HP 1055 basic printer, but problem with install

March 17, 2012 at 13:56:27
Specs: Windows XP 2002, 256 MG RAM

Everything is plugged in and ready to go, but get a message that we need to upgrade our Windows XP with at least a service pk 2. But we can't upload it...maybe because our Int Exp is old. And, we can't seem to upgrade that either. The HP box indicates we need Internet Exp 6.

Any suggestions other than...buy a new computer?

Thanks!!!


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#1
March 17, 2012 at 14:47:13

All versions of XP come with IE 6.
However, it is no longer supported properly by a lot of web sites.

(If the computer does not have XP on it, it has an older version of Windows, then it has an older version of IE. The older versions of IE do not work on the internet properly at all anymore.
Tell us which Windows version you have in that case.)

To find out which version of IE you have, start up IE and click on Help in the top bar, then click on About Internet Explorer.
Tell us what version it says
...

For ALL of the following I'm assuming you have XP on the computer.

RIGHT click on My Computer, select Properties.
On the right side of the first page you see, it probably shows either no Service Pack at all, or Service Pack 1.

If it shows no Service Pack at all, you need to install either Service Pack 1 or Service Pack 2.
Then you need to install Service Pack 3.

If it shows Service Pack 1, don't bother installing Service Pack 2 - you need to install Service Pack 3.
....

Whatever Service Pack you install, you should do this BEFORE you install it.

NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, or major Microsoft updates that cannot be installed automatically by Automatic Update, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows (in AVG 2012 that's done under the title AntiVirus). In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell us which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).

Further info...

How to disable your security applications
http://www.techsupportforum.com/for...
.......

Installing the Service Packs for Windows are especially sensitive as to whether anti-malware softwaqre has reident modules runing !
............

"But we can't upload it..."

Upload = you're transferring, or a program on your computer is transferring, data TO the internet, and/or TO another computer.
Most people don't do that, or don't do much of that.

Download = you're transferring, or a program on your computer is transferring, data FROM the internet, and/or FROM another computer.
That's usually what people do.

Your computer must be connected to the internet and that connection must be working In Windows in order for you to be able to download anything from the internet.

You can go to the Microsoft web site - click on this
http://www.microsoft.com
in IE 6 and get the download for IE 8 - I recommend you download it and install it.

Once that has been installed, all web sites will work properly.

Then you can go to the Microsoft web site and get the downloads for SP1 or SP2 or SP3 updates.


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#2
March 17, 2012 at 15:08:35

We have Windows XP - 2002 - 256 MG Ram....when we checked Properties, there isn't any reference to a Service Pack of any kind.

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#3
March 17, 2012 at 15:29:40

You don't have nearly enough ram to do anything. The minimum amount for xp would be 512 which is double what you have. With 512 it would struggle. I think it's time for a new computer.

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Related Solutions

#4
March 17, 2012 at 15:42:03

We definitely need a new computer....just finances get in the way.
I do have an external hard drive that gives us alot more space for photographs, etc.
But, that is a separate thing.

Tubesandwires....I just saw that your message contained alot more information than I originally saw. Thanks for taking the time to write everything.


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#5
March 17, 2012 at 16:07:54

"You don't have nearly enough ram to do anything"

XP just barely runs as it should when the mboard has 256 mb.
If you're using video built into the motherboard that's even more so.
Ram is relatively inexpensive in most cases. You can buy it locally if you live in or are near a reasonly large place, or from the web.
You should have at least 512mb installed.
If you tell us what make and model of brand name computer you have, or if it's a generic desktop system, the model of the motherboard inside the case, we can show you what ram you can buy for your mboard and how much it costs.
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
If your system is really old, or in any case, there is also used ram on the web you can buy for less money.

Download Internet Explorer 8
http://windows.microsoft.com/en-US/...

Windows XP Service Pack 2 Network Installation Package for IT Professionals and Developers
http://www.microsoft.com/download/e...

Ignore this.....
"DO NOT CLICK DOWNLOAD IF YOU ARE UPDATING JUST ONE COMPUTER"
...unless you have a dial-up internet connection, in which case, go here
http://www.update.microsoft.com/mic...
and let Microsoft Update find the smaller SP2 updates download for you

Note that Microsoft Update won't find the SP2 updates unless, or until, certain other updates have already been installed.

Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers
http://www.microsoft.com/download/e...

Ignore this.....
"DO NOT CLICK DOWNLOAD IF YOU ARE UPDATING JUST ONE COMPUTER"
...unless you have a dial-up internet connection, in which case, go here
http://www.update.microsoft.com/mic...
and let Microsoft Update find the smaller SP3 updates download for you

Note that Microsoft Update won't find the SP3 updates until you have installed some other updates.
....

If you have not gone to the Microsoft Update web page before, you will be required to install an ActiveX program and some other files, and you may need to Restart the computer and go back to the page. in order for it to be able to find updates.
Do an Express search.
You may need to do an Express Search several times and download and install other updates before the SP2 or SP3 updates will show up.

The Express Seach finds the same updates Automatic Update finds, but it also finds the Service Packs that Automatic Update cannot install automatically.
Automatic Update downloads updates automatically but it does not install them (other than the SP1, SP2, or SP3 updates) until you Shut Down Windows and select Turn Off.
Updates found by Microsoft Update are both downloaded and installed after you have selected them.

The Custom search finds what the Express search finds plus optional updates you can select to install.
However DO NOT instal,in those optional updates
- Windows Search, or Windows Desktop Search - it causes slowdown problems in XP.
- video driver updates, network adapter driver updates, sound adapter driver updates .
If you want newer drivers for those, there are better sources, and there are things you need to be informed of before installing drivers for those

- it's okay to install monitor drivers.


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#6
March 17, 2012 at 16:44:43

If there are no Service Packs installed you will likely need Service Pack 1a first:

http://www.microsoft.com/download/e...

Then jump straight to 3 (SP2 would not needed) via Microsoft Updates.

256MB Memory is going to make this process sloowwwwww

Googling is quicker than waiting for an answer....


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#7
March 17, 2012 at 16:55:04

Thanks for all the information and instructions. Just beginning to think I'd be better off returning the printer and seeing if there is a good deal on Desktop PC!!!

Thanks so much!


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#8
March 17, 2012 at 17:11:43

UK cheapest old stock but NEW PC:

http://www.ebay.co.uk/itm/HP-Compaq...

Googling is quicker than waiting for an answer....


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#9
March 18, 2012 at 16:26:56

Thanks Jolicloud....checking on cost for additional RAM. Good to know about the service pack info as well!

You guys are great!


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