New graphics card won't boot PC

Asus Asu-en8400gs/s/h/512 + asu-p5ql-pro
January 4, 2011 at 09:04:52
Specs: Windows XP, 2.8ghz/ 2GB
Hi, I have just installed a new graphics card into a HP Pavilion a1629 to work instead of the motherboard graphics. All installed correctly; but when powered up it just goes to the first screen and freezes there.

Not Sure what the issue is thought it was not getting enough power, current power supply is 300w and tried with a 600w power supply and no difference. The computer though hasn't beeped on start up for a while.

See More: New graphics card wont boot PC

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January 4, 2011 at 09:27:08
The 8400GS is a low end, non-gaming card with low power requirements. It doesn't require the 6-pin PCIe plug so upgrading the power supply most likely wasn't necessary. The fact that you're getting a display means that the card works. Does the system actually freeze or does the screen go blank?

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January 4, 2011 at 09:31:41
Did the computer ever beep? Do you see the BIOS screen and when does it freeze? Wattage on power supplies is deceiving. What's important is what's the amperage on the 12 volt rail. Open the case and see what it says for 12V on the label of the psu.

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January 4, 2011 at 09:33:02
It just freezes on the first screen offering (ESC=Boot Menu, F1=Setup)

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Related Solutions

January 4, 2011 at 09:36:45
The Card is the ASUS EN8400GS Silent 1024, bought to upgrade the old motherboard graphics. It freezes on the bios screen and locks there. 12v i think; it is the standard Hp supplied power pack.

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January 4, 2011 at 09:38:59
The computer Did use to beep but as it isn't my personal computer and is the house computer; I don't use it often enough.

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January 4, 2011 at 09:45:53
As I stated, the 8400GS is a low end card. Unless your 300W PSU was a complete piece of sh!t, the power supply upgrade was unnecessary. Could it be that you didn't connect all the cables correctly when you swapped PSUs?

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January 4, 2011 at 10:01:43
The PSU original is back in the case and all drives are recognised in the the set up window. The low end card was only purchased for the purpose of replacing the motherboards graphics card as vibrations were present on the monitor during start up. all leads are connected correctly.

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January 4, 2011 at 15:48:43
"all leads are connected correctly"

24-pin (or 20-pin) main ATX plug to the board?
4-pin ATX12V plug to the board?
All plugs connected to drives as necessary?
Monitor cable connected to card, not to onboard video port?

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January 4, 2011 at 22:25:54
I am coming to the conclusion that the issue lies with the graphics card as when installed it only gets to the bios screen and freezes, but when removed the computer boots as normal.

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January 5, 2011 at 03:10:44
Have you disabled the onboard graphics in the BIOS?

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January 5, 2011 at 03:33:07
I changed it to pci express.

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January 5, 2011 at 12:40:49
Issue now resolved by the purchase of a new Graphics Card.

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January 19, 2011 at 11:33:08
Hi I have the same problem with the HP Checked the motherboard spec thinking it might be jumpers. Anyway the card which did not work is a PNY NVIDIA GeForce 220GT It did work in another PC though. Which card did you find to work in the HP?

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January 19, 2011 at 11:47:00
Ati radeon hd 4350 512mb; I decided to go with ati as this is the unbuilt graphics on the hp motherboard. what issues are you getting with your card?

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January 20, 2011 at 08:31:35
When the card is installed the computer will not go past checking NVRAM in start up which is the same as not going past the HP screen you descibe. The card runs fine on another pc so it must be the board. Tried speaking to HP but they were no use at all.

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January 20, 2011 at 09:50:28
Have you checked the psu?

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January 20, 2011 at 10:55:07
Any of you.....

ATX mboards are always powered in some places including some of the contacts in the card and ram slots by their ATX power supplies, even when the computer is not running, as long as the power supply is connected to the mboard and is receiving live AC power.

Did you unplug the computer, or otherwise switch off the AC power to the computer, at ALL times when you were plugging in or unplugging the video card ?
If no, you may have damaged the card's circuits (E13DJA), and/or the video slot's circuits (The Kidder) .

The HP power supply may be inadequate.

The Kidder...

The Geforce 220GT video chipset requires ......
Under Details
Minimum 300W or greater system power supply (with a minimum 12V current rating of 18A)

You probably have a 300 watt power supply, but Is the +12v current rating at least that much ?

The Kidder....

I looked up the HP parts for your -

Any of you -

this probably applies to ALL the a1629 models.

"Power Supply

(HP part number) 5188-2627

Power supply300-watt (Merlot C) - With passive power factor correction (PFC)"

I searched the web using: HP 5188-2627 power supply.

I found this:

If your power supply is a BESTEC model, they are well known to be a brand that is a lot more likely to cause you problems. A BESTEC power supply malfunctioning or failing completely is probably the NUMBER ONE reason Emachines desktop computers fail to boot !! When they DO malfunction or fail, they are a lot more likely than average to damage something else, often the mboard, so trying another power supply after the BESTEC power supply has malfunctioned or failed may not result in the system booting with ANY power supply !

It also may NOT be able to actually supply the max 300watts output or the stated current ratings on the label.

The Radeon HD 4350 video chipset requires a minimum 250 watt power supply:
Click on Specifications.

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January 21, 2011 at 11:30:19
Thanks for the advice I did try a 500w PSU from another PC and still the same result. I do think, now you have said it, the PCI slot may have been damaged. When I take the card out the pc boots into the onboard graphics okay but when its in it won't.

Thanks for your help with this one.

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January 21, 2011 at 12:15:40
The Kidder....

Thanks for the thanks.

According to the HP UK site, this the mboard you have in the

Motherboard Specifications, RC410-M (Asterope3)

Manufacturer's motherboard name: Pegatron ECS RC410-M
HP/Compaq name: Asterope3-GL8E

(Pegatron is the division of ECS that sells newer OEM only ECS mboard models - mboard models sold only to brand name system builders that there is no retail ECS model of.)

"the PCI slot may have been damaged."

I assume you mean the PCI-E slot, the black one.

The mboard also has 3 PCI slots.

You could use a PCI (not PCI-E) video card that has a better video chipset than the onboard video, that's less likely to require a power supply with more capacity, however, installing it will probably NOT auto disable the onboard video. In that case, you can't disable the onboard video or prevent the mboard's ram from being shared with it by changing any setting in the bios Setup, but you can usually reduce the amount shared in the bios to a minimum, and you can prevent Windows from using it in Device Manager - Display adapters - RIGHT click on the onboard video entry - choose Disable (Un-install won't disable it permanently - it will re-appear after the next time you start Windows, as a generic VGA adapter or as it's proper name).

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January 24, 2011 at 11:31:19
Thanks again, yeah I did mean the PCI-E slot. I will keep on trying I have to my son wants to run COD Modern Warefare 2 and Black Opps!!

Take care

The Kidder

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February 16, 2011 at 15:05:49
Get a PCI-E card such as a geforce 8800gt that you have to power directly with the PSU. This will solve your problems guys. The board does not give enough power through PCI-E slot and it needs a video card with the power adapter lead directly connected to PSU.

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February 16, 2011 at 15:28:38

According to The Kidder's info his PCI-E X16 slot circuits are probably damaged.

The card in a PCI-E X16 slot always gets part of it's power from the slot even when it has (a) power socket(s) on the card.

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June 19, 2011 at 12:25:15
I too am having a similar problem. For some reason my laptop stopped working one day. When i try to start the computer normally the screen goes completely blank after the screen where windows xp loads. I think there is something wrong with the graphics driver because when i force the computer to start in safe mode, everything works fine (Windows loads and the screen actually appears). I unistalled the display adapter and reinstalled the driver provided by dell for my card and when i restart the computer, the screen goes completely black. Is there a problem with the graphics driver or possibly the GPU itself? By the way, my laptop specs are:
- Dell XPS Gen 2 Laptop
-Nvidia 6800 GO Ultra card
-Windows XP 32 Bit System pack 3
-2.00 Gb RAM
-2.00 GHz Pentium Single Core Processor
-Not sure on the actual motherboard (All hardware is stock)

Thank you in advance
By the way, I dont know much about graphics drivers or computers for that matter but i have tried several times to look for the latest version of the graphics driver on the Nvidia website for this card and it just does not exist. I had to get the driver from the dell website because it was for a laptop and the latest version was from 2005.

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June 20, 2011 at 09:54:10
XPS Gen 2

It's not appropriate for you to add your post to a relatively old Topic such as this one, and this Topic is about a desktop computer, not a laptop.
Laptops are a whole other ball game.

You should have clicked on Start a new discussion (Topic) and started your own thread. More people are likely to respond to a new Topic than an old Topic with a new post, which does not stay on the first page in a forum as long.


Dell Inspiron XPS Gen 2

February 24, 2005,281...

Your laptop was a high end model back then, but it may be as old as / have been used a lot for as long as, 6 years or so.

It's common for a laptop to have video problems after it has been used a lot, sooner than a desktop computer might, if a desktop computer ever has a problem.

Most laptops DO NOT have an actual video CARD - the video adapter is built into the mboard's main chipset - that's NOT a physically removable video CARD. If there's something wrong with the vvideo adapter, the mboard mist be replaced, or if the LCD display is failing, which is a lot more common than a defective video adapter, you can get by , by busing an external monitor.

In your case, your laptop DOES have an actual video CARD. If there's something wrong woth it you can replace just the video adapter CARD



Dell™ Inspiron™ XPS Gen 2

Selected English

Service manual - System Components - shows your laptop has an actual video card - it's not the usual - a laptop with the graphics adapter that's built into the mboard.

" I think there is something wrong with the graphics driver because when i force the computer to start in safe mode, everything works fine (Windows loads and the screen actually appears). "

Your problem is probably NOT caused by video "drivers" (they're actually drivers plus assocaited software that must also be installed properly along with the video drivers), assuming the specific drivers and associated software were/was installed CORRECTLY.

Sometimes after it has been used a lot, if it has become defective, a video adapter will work fine in it's default VGA mode, but it will NOT work properly in it's advanced mode(s) that are enabled by loading the specific video drivers and associated software for it in normal mode.
There are various reasons for that, for both desktop and laptop computers -
- one or more electrolytic capacitors has/have failed, on the mboard, or in the video adapter's circuits. Usually there are obvious physical signs on or near the capacitor(s) that that has happened, but you must open up the computer and examine the mboard, and the video card if that applies.
- some mboards or video adapters / video cards develop problems caused by poor soldering , or defective video chips (particularly - some NVIDIA video chipsets are known to develop problems).

In some cases, if you search on the web, you will find other people have had that problem with the same model of laptop, brand name system, mboard, or video adapter.

XP's Safe mode and Enable VGA mode DO NOT load the specific video drivers and associated software for it that are normally loaded when you boot normally (if they've been installed, of course).

Only the default VGA mode support of the video adapter is used while booting the computer BEFORE Windows loads - the bios, the mboard's main chipset, and the video adapter all support that.

With desktop computers, you can have the situation where you have normal video while booting BEFORE Windows loads, but then you have NO video in Windows itself, when there is nothing wrong with the video adapter, when the specific drivers and associated software for the video adapter have been loaded properly in Windows.
That's almost always caused by the specific drivers and associated software NOT being able to detect your monitor type correcly, and when it doesn't you sometimes get no video at all in Windows - that is easily fixed.

However, the monitor drivers for the built in display for laptops are embedded in the specific drivers and associated software that you get from the brand name's web site for your model, so you can't have that problem caused by the specific drivers and associated software not knowing your monitor type, if the specific drivers and associated software for the video adapter were/was installed CORRECTLY.

The specific drivers and associated software for the video adapter were/was installed CORRECTLY in the original brand name software installation.
If you have/had not re-loaded that software, ther's probably nothing wrong with the video "drivers", unless it's the rare situation where they have become corrupted.
(that' could be a side effect of the hard drive is in the process of failing, but if you had that problem you would probably have had other bizzare problems before you had this problem, which you have not mentioned).

If you have re-loaded, if you have the situation where you can do a Recovery procedure and reload the complete original software installtion again from a second partition on the original hard drive, the same is true for that.

However, if you have the situation I've seen for many Delt systems that originally had XCP on them where your Recovery disks you got with the computer include an XP Re-installation CD, or if you load Windows from a regular Microsoft CD from scratch, the specific video drivers and associated software are usually NOT included in the contents of the Windows CD (they are NOT in this case), and you must load that software separately, the CORRECT way.

If you remove existing video drivers and associated software, then re-install the proper software, you MUST do that the CORRECT way.

I need to refer to info I have on another computer and will make another post.


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June 20, 2011 at 10:43:00
XPS Gen 2

Have you, or is it possible someone else who had access to this computer...
- dropped it, or dropped anything on it, or otherwise exposed it to a physical jolt ?
- spilled liquid on it, or sprayed it with liquid, or exposed it to liquid such as rain ?

Has there been a power failure event that happened recently while the AC adapter was plugged in ?

Any of those things can easily result in damage that requires you must replace something inside your laptop.

Make sure you have installed the video drivers and associated software PROPERLY.

Sound and video "drivers" always have associated files that must be installed properly along with the actual drivers. If you install only the actual drivers, it's likely the device, and/or the other software associated with it, will NOT work properly.

Unless the instructions for installing a device tell you otherwise....
(this ALWAYS applies to video and sound adapters )

You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.
The same applies no matter when Windows finds New Hardware !

If you DID install drivers that way,

(The following also applies if you want to un-install previous software, or re-install the same software)

- for video "drivers"....

- go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting, let the desktop screen fully load.

Install the video software properly by running the proper download you got from the web, or if you have the CD that came with the video card that's in a slot, or if you have the CD that came with the brand name computer that has the Drivers on it, run the video software installation from the installation program on that.

NOTE that since you have no video in Windows when you boot normally, you should boot the computer into Enable VGA mode rather than Safe mode.

You often can't un-install video drivers and associated software in Safe mode,and even if you can, you can't install specific monitor drivers in Safe mode in any case.
The specific monitor drivers for your built in display are embedded in the video "drivers" download you get for your specific model from the Dell web site.

Enable VGA mode loads everything booting normally does except it forces Windows to use default VGA drivers. (If your laptop doesn't get to the desktop screen in Enable VGA mode, you have other problems.)

Safe mode has the same default VGA video, but it does not load a lot of other things that are loaded when you boot normally

NOTE that the Dell web site has TWO video "drivers" selections - your model series can have at least two different NVidia video CARDS, depending on which specific model you have. Choose the RIGHT download.

If you're not 100% sure that you have the 6800 card,
Go here for how to find the Service tag "number":

Use that Service tag number to search for support on the Dell site for your specific model.
In theory, there should then be specific system info that tells you which video card your model has.


You could try searching the web with your SPECIFIC laptop model number (or much less likely, your service tag number) found on the same label on the outside of the case - you may find one "hit" or more than one "hit" which lists the exact specs of your specific model including which video adapter it has.


If installing the proper video software the RIGHT way still gets you no video in Windows when you boot normally......

- are you SURE you can you ALWAYS get Safe mode (or Enable VGA mode) to work when that happens ?
A more common thing that happens after laptops have been used a lot is the LCD display is malfunctioning - in that case, you may get a black screen a short time after you boot in computer when you boot into ANY mode.

In that case, usually your video works fine when you use an external monitor - there's nothing wrong with the video adapter itself.

Laptop no video (or video problems), and battery, AC adapter, power jack T shooting.

See response 1:

DO NOT plug in or unplug a monitor's video cable into / from a video port while the computer is running. Doing so can damage the monitor's circuits and/or the video adapter's circuits.

Some laptops will display on an external monitor without you having to do anything.

If you get no video on an external monitor, some laptops have a key combo that you must press to toggle the display to external video only / built in display video only / sometimes both - see the Owner's or User's manual for the model.

In some cases, if you search on the web, you will find other people have had the same problem with the same model of laptop, brand name system, mboard, or video adapter.

If you're willing to try it....
You MAY need to open up the laptop and examine the video card and the mboard, and try un-plugging and plugging back in the card.
See the Service manual at the Documents link in my previous post.

If you're NOT willing to open up the laptop yourself, have a local place that is authorized to work on Dell laptops examine and evaluate it.

In your case, if your video adapter CARD really IS defective, you can probably buy another one on the web, NEW preferably, or as a last resort, possibly from Dell for more money

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