Netzero locks up computer?

September 17, 2005 at 11:13:24
Specs: Win XP Pro, 1.6 Gig AMD

Hello all. I have a two part question. My Windows XP pro computer has locked up three times over the last couple of months. When it happens, it always occurs when I log on the the Internet using Netzero Platinum. The point that the lockup occurs is after Netzero connects, but before it's opened up Internet Explorer (which it does automatically when you connect to the Internet). I then cannot get the computer to open up anything, or bring up task manager, etc. and I have to do a hard reset to restart the computer. Then there are usually further troubles, until I restart the computer again. Anyone have a similar problem?
My 2nd question is what happened the last time I had the above problem. When I restarted my computer the 2nd time (which I had to do because everything was working at a snails pace) XP gave me a message that I had to reactivate XP due to a hardware change, even though I hadn't changed anything for over a month, and that was only to add a network card. I did notice that my network card is now nonfunctional (windows searched for the driver for it, but didn't find it). You suppose the problem is with the network card? However the first two times I had the lockup, there was nothing to indicate that the network card was an issue. By the way, I haven't ever used the network card, I just installed it to (eventually) hook my laptop up to my main computer.

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September 17, 2005 at 14:16:59

Not sure if this is related to your problem, but
after I installed a network card, my dialup kept
popping up. Netzero techs e-mailed this to stop
my problem--
You will need to modify your system settings in order to prevent the dial-up window from appearing. Please try the following steps:

Windows XP users:

1. Click on the "Start" button and select "Control Panel."
2. Double-click on the "Internet options" icon.
3. Click on the "Connections" tab.
4. Select "Never dial a connection" under "Dial-up and Virtual Private Network settings."
5. Click "Apply and "OK" to close.

You also need to disable windows XP auto dial feature:

1. Click on Start
2. Click on Control Panel
3. Click on Network and Internet Connections
4. In the left hand window pane click on the My Network Places link
5. In the left hand window pane click on the View Network Connections link
6. Click on "Advanced" in the Menu bar
7. Click on "Dial-up Preferences" from the drop down menu
8. Select the AutoDial tab
9. Remove the checkmark by the connection listed in the scroll box
10.Click on OK.
You might give that a try. Will not hurt.

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September 19, 2005 at 18:27:47

I think that the network card is a blue herring. I did read that there are problems with the new version of Zone Alarm, and also someone mentioned a problem with Netzero locking up. And I forgot that one new thing on my computer is...the new version of EZ Armor, which I think uses Zone Alarm for it's firewall. Also I noticed that XP's firewall was also running (could have sworn that I turned it off) so maybe an interaction between the two? I got rid of the EZ Armor firewall, so now only time will tell if that was the problem, since it only happened once in a while.

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