Brandi, Please stay with one thread. Do not post another identical thread in the Security forum. Thank you. i_XpUser

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Sorry - I just wanted to get as many answers as I could. I'm not really following some of the help that I'm getting here (no offence - it's just ME!) I just want to fix my mom's computer and I don't know why all the toolbars and address bar and even File, Tools, View on top are gone now.

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Comet Cursor is one of the most insidious examples of spyware. When you start uninstalling this kind of spyware, they will permanently damage your internet ability. Web Hancer is another one of these. I think you are wasting alot of time here and really would be better served by reformatting and starting over, this time with Spywareblaster and Spybot onboard, and a real paid for antivirus program like Nod 32, because your mom needs some serious help, to avoid a recurrence.

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quote: real paid for antivirus program Are you really trying to start up that argument? Give me a break. But I do agree with Rich in one way, it would be easier to start over, put in the HP recovery disk and follow instructions. Some Hp have a recovery partition, go to hp.com and look up the model number from the computer to see how that particular model does recovery. If the computer didn't come with the sp2 you will want to download the sp2 network install and save it to a cd then install it immediately after you do a recovery before you get on the net. You will also want to save the file you downloaded for the Avast antivirus to reinstall it or use AVG free, I've been using it for a couple of years without any problems. Here's a list of stuff you might want to save or export to a cd before doing a recovery. 1.sp2 update (if it wasn't there when computer was new) 2.antivirus install if you downloaded it. 3.export bookmarks from IE 4.export address book and save messages you want to keep on outlook express 5.any pictures 6.any projects from programs like works, office, creata card, etc. 7.any songs (mp3,wma) 8.anything in my documents that you want to keep. 9.you might want to download Firefox and have her try it. It seems to have less of a problem being hit with adware/spyware. FF is just about like IE to use.

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Hi Brandi, Before trying a recovery disk you should try re-registering the IE DLL's. 1. To do this click Start / Run 2. Type CMD and hit enter 3. This will bring up a Dos window 4. Type the following commands to re-register the IE files 5. regsvr32 shdocvw.dll (hit enter) 6. regsvr32 browseui.dll (hit enter) 7. regsvr32 urlmon.dll (hit enter) 8. regsvr32 mshtml.dll (hit enter) The files listed above are the core components for IE so re-registering them should bring back the buttons in IE. If it doesn't I would try reinstalling IE from Add/Remove programs / Windows Components in Control Panel. Hope this helps, Joe

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"quote: real paid for antivirus program Are you really trying to start up that argument? Give me a break." Domass, not necessarily. I don't doubt freebie AV programs are fine for experienced users, but not for our "newbie" friends. They cannot tell whether it is working or not...and it gives them a false sense of security. Please remember Nod32 has been the winner in all Windows OS in the VB100 tests for "virus in the wild" for the last 17 years. Up until last year, Avg never passed for any OS, and last year passed only for XP so it had failed for 98, Me and Windows 2000.Since then it has passed.But that is a slim line and Avast the same way. How can you equate the two programs?

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