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My new Dell sounds like a Yeti....

December 21, 2004 at 05:30:13
Specs: Windows XP Professional 5, Pentium 4/ 1GB

I'm VERY new here, so bear with me.

Lots of issues with my new $2,000 Dell. Fired it up 12/4 and immediately had an incomplete mailroom, a program called CCAPP.exe that won't close when shutting down, then the "Yeti" sound when I tried to deal with copying files, and I had a terrible time getting the system to shut down or the Yeti sound to stop. Did a full Dell System Restore with the Dell tech; some problems resolved, but the Yeti sound comes when I boot up, comes when I close down, then comes again when I am trying to copy or transfer files. There is still some program running in the background when I shut down. Have had Norton Security and Internet Explorer suddenly have to close.

Have run Check Disk, and all Dell Diagnostics on hardware - nothing found.

Did I get clobbered with some kind of spyware when first hooking up to the Internet, or what could be going on?

Thanks for any input you may have out there....

Truthfinder


See More: My new Dell sounds like a Yeti....

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#1
December 21, 2004 at 05:33:52

What do you mean by Yeti sound.

as i hard drive, or fan, or coming from cmputer speakers?


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#2
December 21, 2004 at 05:53:23

The sound is like a machine gun, or stripped, plastic gears grinding together. It is coming from the CPU, but does not appear to be coming from either of the CD/DVD drives. It is not a fan sound, nor is it like the sound of the CD/DVD drives spinning.

Truthfinder


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#3
December 21, 2004 at 05:59:06

might be a wire/cable brushing against the fan


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#4
December 21, 2004 at 06:01:23

is it a click-click or a grinding....

____________________________
Yet another useless Jazo helping hint!
Have fun y'all.


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#5
December 21, 2004 at 06:19:33

I can't say it is a click-click - because it is very fast and quite loud. I still think the machine-gun noise describes it best. Sounds mechanical in nature, but I really have no idea if such a noise could be the result of a hinky OS or something in the software department.

Also, I'm pretty sure it isn't the floppy drive, although the floppy makes quite a bit of noise itself, but different.

If it were a wire/cable brushing against the fan, would that interfere with programs running and closing?

Thanks -


Truthfinder


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#6
December 21, 2004 at 06:27:13

Oh, one other thing. The first few times I turned the computer on and off, when it was brand new, I didn't have this noise when turning the computer on and off. It was only after I had the incident with the prolonged Yeti noise, where I couldn't get the computer to shut down, that the noise started to appear briefly when booting up and shutting down.

Truthfinder


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#7
December 21, 2004 at 07:09:00

I don't know what you mean by "Yeti" sound since I have never heard a "yeti", unless you mean the "yeti" legendary monster that the villagers in the Himalaya Mountains believe in, in which case I still wouldn't know how it sounds.

However, if your sound is like an angry wasp buzzing inside your computer case, it sounds like possibly the CPU fan bearings OR the power supply fan bearings are bad. That is the only thing that will create a loud buzzing noise. IF that is what it is, then that fan should be replaced, since it is losing RPMs and will cause your unit to run hotter/overheat.

It is now time to get tough. As long as you putz around with their [foreign offshore] "techs" they will put you off until your immediate return warranty expires.

If you bought this piece of junk from a dealer, box it up, walk in and hand it back.
"Fix it or replace it. Now."

If you mailordered it, don't pay the charge card and get tough with the Dell help; climb the ladder until you get to a supervisor who can make a decision.

Give a man a fish and you feed him for a day;
Teach a man to fish and you feed him for a lifetime;
Then industry pollutes the water and kills all the fish.


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#8
December 21, 2004 at 07:12:09

I did not see where you mentioned the HDD, that would be my main concern with the noise you described..

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#9
December 21, 2004 at 07:33:55

ranchhand - Okay, forget the Yeti. It seems nobody has seen the AOL commercial on TV where the guy says he wishes his computer would sound like a Yeti, and then there's this noise....

The noise is like a MACHINE GUN, and quite loud. It is not a buzzing, clicking, whirring or whining. It is an extremely rapid, continuous rat-tat-tat.

You are right that I should get busy with Dell. So far, their techs have wanted to blame it on spyware, so I guess that means that they have no financial obligation to fix it.

FBJ - If the "HDD" refers to my hard drive, I didn't mention it. Sounds like you think I should suspect it though, huh?

Thanks very much for the input. I will check back here later in the day to see if anybody has anything new to add. There has to be SOMEBODY out there who has had this, or a very similar, problem.

Truthfinder


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#10
December 21, 2004 at 07:54:01

I would take ranchhands advice and ship back the PC like he said. It's almost like getting a car that is a lemon. If you have problems when you 1st get it...be ready to endure a long hard ride for the next while.

I'm new and I'm willing to learn and I'll give you advice when it's my turn


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#11
December 21, 2004 at 08:28:56

Truthfinder, I didn't mean to be too aggresive in my comments. Actually, I get upset with these computer vendors that hide under the desk whenever there is a problem.

I have taken dozens of infected systems and cleaned them of spyware, trojans and malware. Sometimes it is so hopeless, reformat is the only recourse.

Not in one instance have I ever had spyware cause a mechanical problem, and certainly not a noise as you describe. However, sometimes MECHANICAL failure will cause system corruption. Example: FJBs excellent suggestion above about the harddrive; when the read/write heads start to fail, you can get operating system corruption all over the place. That is one possibility of your constant file corruption problems.

These poorly trained "techs" that the big corporations have in other countries don't know what to do, and they certainly are not going to recommend that you send the unit back because they want to keep their jobs. It was total stupidity to have you restore your system when there are loud noises coming out of the box! First you fix the mechanical probs, afterwards you fix the software probs.

However, I guarantee that if you allow your immediate return time to expire, they will shrug their shoulders. "Sorry, guy, now we charge you".

Give a man a fish and you feed him for a day;
Teach a man to fish and you feed him for a lifetime;
Then industry pollutes the water and kills all the fish.


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#12
December 21, 2004 at 08:46:34

CCapp is norton a/v common client. The noise may be a popup stopper. I have heard that on occasion. Disable any popup stopper and see if that does it. You may need an update to common client.

Please post back within 24 hours or I will delete the post from my follow up list. Thanks. It would be a courtesy if you would post back and let us know if the fix worked or not.


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#13
December 21, 2004 at 14:57:34

To everyone who responded - I REALLY appreciate you taking the time to give me your opinion. I think I've got some good advice here, and from people with far more knowledge & experience than I have.

ranchhand - The fact that you've never had this kind of noise or mechanical problem as a result of spyware tells me that Dell really is trying to side-step the problem.

"per" - thank you for assuming that I would have a clue about doing what you suggested. For what it's worth, early on in this problem, a Dell tech had me disable this CCAPP.exe prgram on start-up, which rendered my Norton Security window unresponsive. So I re-enabled CCAPP so Norton could run.

I will try to post back here when - and if - I get this issue resolved. Let's hope that happens before we are all online at the local Nursing Home.

Truthfinder


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#14
December 21, 2004 at 15:39:58

Hmm... I'm confused.

You say it sounds like a Yeti. And yet a few posts later you say it "Sounds mechanical in nature".

Is there something about the Yeti which you know and we don't? Is he an abominable clockwork snowman?

I think we should be told

Tom


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#15
December 21, 2004 at 16:28:41

Now if you stop to ponder this for just a sec what comes to light is two things.
First thing is the noise is either the hard drive about to crap out or a blower's blades are striking the fan shroud. Or both.
But what really jumps out at me is he's having these problems right out of the box.
You either got skunked with a refurbished unit or it suffered one hell of an impact some where along the line.
Check the shipping crate for damage and the unit serial numbers to see if it is a new unit.

I may be crazy, but I'm not stupid...


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#16
December 21, 2004 at 17:12:50

Return the unit right now this second. You only have 30 days!! Do not spend another nanosecond trying to figure it out yourself...mainly because you should not have to!

Useless Dell support India will not play nicely unless you get tough as suggested. Get a refund and buy from a local builder.

Jimi_l


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#17
December 22, 2004 at 03:49:06

UPDATE! Update!

I got my Dell to really screw up yesterday evening. I stand corrected: I believe the noise is coming from the FLOPPY drive. The floppy got "activated" somehow when I clicked on my open Internet Explorer window (to check back here for replies), then the "plastic machine gun" noise started coming out of the CPU, the light on the floppy drive came and stayed on, and when I put my ear to the floppy, I'm sure that's where the noise is coming from. But it doesn't sound like any floppy drive noise I have ever heard before. Then I couldn't get Internet Explorer to shut down, nor did my machine want to shut down - it was a real nightmare revisited.

I must go now to compose a Nastygram (e-mail) to my favorite, but clueless, foreign tech. I only have until Dec. 28th to resolve this!

Tom - as I'm sure you suspected, information on the Yeti is classified, and I can't talk any more about it. I've said too much already.

Truthfinder


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#18
December 26, 2004 at 16:17:24

you need to return it ASAP - you should not be STARTING with a broken computer and trying to fix it yourself - Dell says their computers work out of the box and so it should.

Get it back to the store ASAP, there are probably more problems you don't know about yet that could result from those physical problems and for the 2 grand you paid THEY ARE NOT YOUR PROBLEMS - get it back, get a fresh one. I wouldn't even accept that useless piece of crap back since I'd file it under "unknown/used origin". Shoddy workmanship means they need to rebuild it, not you.


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#19
December 28, 2004 at 08:28:39

I have a 3yr old Dell Dimension running XP Home, which began making the aforementioned "yeti" noise from the =floppy= drive, ever since I installed Norton 2004. It does it very, very briefly on startup and briefly when I shutdown or even simply logoff. However... if while logged in, I have accessed the floppy drive at any time, the drive buzzes like crazy when I later log off or shutdown. During the buzzing, a Windows system message box appears briefly saying that ccApp.exe cannot be shut down and is being terminated. When this box disappears, the buzzing stops and the shutdown/logoff proceeds. I think this is a Norton/Symantec software problem, not a hardware issue related to Dell.

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#20
December 30, 2004 at 15:51:52

PLEASE help me. I see that AOL commercial and I have no idea what he means by Yeti. It is driving me crazy. The commercial is everyhere. I feel like there is a void in my life because I can't understand what that nerd (check out his clothing) means by "sounds like a Yeti". Not even sure if that is how it is spelled since I don't know what he is talking about. Sorry Truthfinder about your problem. To me ,that machine gun sound is common with many or all floppy drives (at startup most machines are configured in the BIOS to boot from the floppy and that is the noise you first hear). If there is no boot disk in the 3.5" drive, it moves on to the hard drive. However, the CCAPP.exe issue is something I'm not familiar with. Meanwhile, the Yeti issue is much more important to me. Please enlighten.


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#21
January 10, 2005 at 12:15:55

Truthfinder -- don't know if you've found any relief for the "Yeti" problem, but Greg2001 is heading in the right direction. I'm not running a Dell but I'm also experiencing the sound you're describing. It's definitely a seek issue with the floppy. Lots of new systems these days are coming out with no floppy drives so folks aren't experiencing the issue; however some of us older diehards still have floppies put in new systems (not sure why as I haven't touched a 3.5" disk in years, but I *had* to have it installed in the new box). Haven't found a total cure for the problem (short of totally removing the floppy) but it shouldn't be a concern -- just an irritant. Norton is activating the floppy on startup and shutdown. You can stop the Yeti on shutdown the following way: Run Norton (I'm running Internet Security 2005 but the process should be similar for all versions). At the top, to the right of Live Update should be "Options". Click it to display the dropdown box. In the dropdown select "Norton AntiVirus". You should now have a window "Norton AntiVirus Options". On the left, in the box marked "System" select "Auto-Protect" to open its dropdown. Within that dropdown select "Advanced". In the "Advanced Options" window uncheck both items under "What activities to monitor when using floppy disks". Or at minimum, uncheck the one marked "Scan floppy disk in A: for boot viruses when shutting down". Then click "Ok". Unless you leave a floppy in A: when shutting down (not recommended), this will pose no problem, and will silence the Yeti when you power off. I haven't been able to find where to stop Norton from snooping A: on startup so I can't silence that part. However, maybe someone else will know how to fix that quirk. Good luck!

Hal


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#22
January 17, 2005 at 07:51:35

If this is the floppy drive, why don't you just go into setup (BIOS) when you're booting your system and disable the floppy? Or how about opening the chassis so that you can actually tell which device is making this sound? I realize that nobody on this thread is very technically savvy since not one person has suggested any of these basic troubleshooting methods. If your computer is making an unusual sound, it definitely has nothing to do with software applications or the operating system!

What model did you purchase? I noticed that you have a floppy and a CDRW/DVD combo drive. Do you have a Dimension 4700?

BTW, Dell does not have stores or dealers. Their tech support is consistently rated as the best in the computer industry.

I just stumbled on this thread, trying to prove to my spouse that the AOL commercial says "Yeti", not "Wookie".

Cheers!


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#23
January 19, 2005 at 06:14:36

I have had my dell for 2 weeks (BOD 01-06-05), right out of the box after plugging the power in it was obvious something was wrong. The CPU fan was the unbearable louder than any component I have ever had in any computer that I have owned spanning 15 years. Called Dell Tech support and they ordered a new CPU Fan and sent a Tech. to install it. Noise problem solved.

I inspected the CPU fan the Tech. removed. It was made by http://www.datech.com.tw/ on July 9, 2004.

The tech said that Dell has not ordered a recall but instead installing defective noisy fans and letting the customer complain before correcting the problem. The tech. also noted that it was a very common problem.

dca


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