Solved my laptop runs terribly, constantly crashing

January 22, 2014 at 15:58:19
Specs: Windows XP
i want to restore my laptop to factory settings and cannot find how to do it anywhere. i frequently get unresponsive pages.i try downloading stuff that says it can fix the problems but my laptop crashes before it completes. i have a dell latitude thats pretty old i believe..please help?

message edited by mrmitchell

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January 22, 2014 at 16:43:37
✔ Best Answer
If you still have the boot disc, you can always reinstall windows XP:

Otherwise, you can try running these:

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January 22, 2014 at 17:51:13
Certainly run the pest cleaners suggested in response 1 - and ensure your anti- virus is upto date. You might also install/run bitdefender and see what it may find. It may run while whatever anti-virus you have is still "enabled/active" but perhaps disable it while installing/running bitdefnder.

What exact model Latitude do you have?

Remember... When you do a factory reset it will wipe all data (your personal files) in the process. So copy anything you wouldn't wish to lose to external media - typically dvd. If possible to an external hard drive too. Check the copies are accessible on at least one other worhing system too (if possible).

There is default key combination for many Latitudes to invokevfactort reset... It does vary I think across the various models.

One version is crtl + F11

And another to use F10 not F 11.

Presuming it's F11...

May be a brief useful "how to..."

Again copy anything you don't want lose to external media "first".

And also perhaps download/ run belarc advisor before youvdo the factory reset, as it will generate reoort (file) that has "all" the keys for any software installed. Useful to save that off the system, and to print out too. I often email that report file to myself as well, as then I have access to its contents easily should I need keys details etc.

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January 22, 2014 at 20:37:15
i will try them all if need be n let u guys know. thanks alot. as for model does model ppo1L or latitude c510/c610 sound right?

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Related Solutions

January 23, 2014 at 02:59:59
C510/C610 are both Dell Latitude model numbers

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January 23, 2014 at 15:06:05
ok i tried the options that were luck there it did find n remove like 75 things but still crashes. latitude c610 n i dont have boot disc to reinstall windows...should i just throw this thing away or is there something else i can do, thanks for everyones help

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January 23, 2014 at 16:42:20
No knowing where you’re located - UK - or Europe (that place off the east coast of Britain), or USA, or Canada (where we have lots of water all year round - and currently snow and ice to spare…) - not easy to point you to best resources for replacement discs (if needed…)

Have a read of the four links below - and read carefully… At least one of them may help you get into the recovery mode - using the recovery partition if it’s still on the hard drive.

The Dell manual also discusses some built-in diagnostics you may be able to use; search them out, read, and try (I think the second link is the section..?).

And courtesy of (suggest you read the contents there as well…)

is a link to order discs from Dell (it’s included in the last response at the above link):

Non-Dell sites where to buy the discs:

If you can find the sticker with the XP installation key on it... Note its details - you may need to use it later… And also perhaps check if it has OEM included in it or not. Do NOT post the whole key info here!

Do you know which version of XP is installed - Home or Pro?

This Latitude “may” have come with a “recovery disc” set - even if it has a recovery partition too? Most (later) Dell systems now come with just a recovery partition arrangement; and the user makes a recovery disc set (as advised by Dell) when the user received the system - but very few bother…! Some earlier systems even came with a full XP Home or Pro installation disc (badged and slightly tweaked by Dell).

If you are the first owner… perhaps you can recall what it arrived with?

Again - if there is anything you would like to save on the hard drive - do it now. Either boot into Safe-mode (press F8 when the Dell logo screen appears) if you can, and chose Safe-mode. Copy your files to optical media (DVD) at least; or else use the Ubuntu dvd to the same end.

If the F8 path offers anything resembling a factory recovery option too in the list it will display - then having used Safe-mode (or Ubuntu) and “saved files first”, then when you reboot into that menu again, try the recovery option that way.

One of the links above discusses the F8 routine to some degree too; which is why I think you may have a way in there…?

If all else fails - with the recovery partition approach - you either get from Dell the discs you need; or buy them from the sources above. Or you buy either a retail XP disc (complete with key - if the one on your Latitude in NOT a retail key - and I doubt it is); or get an OEM disk and use your key with it.

There are XP discs (retail and OEM) out there on eBay and the www in general. And you can download the disc as an ISO (free…) which save to hard drive and burn to a CD/DVD; and then boot/install with that… If your XP is OEM (and likely it is) then your key will require an OEM ISO or disk. If you try to use a retail disc or ISO download with an OEM key it won’t install/activate…

This c610 will run Ubuntu (a Linux variant ) too; and Dell appear to support it… So this laptop is worth preserving long after M$ updates/support for XP has gone…? But see if you can resurrect it for XP first…?

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January 25, 2014 at 13:21:37
well guys so far the piriform/cclean seems to b holding up.i really appreciate the help n will let u kno how it turns out..thanks

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January 25, 2014 at 13:54:43
Good to hear - and well dun NT56erbx

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