Tom's Guide | Tom's Hardware | Tom's Games

Computing.Net > Forums > Windows XP > Mouse not working & Computer freeze

Computer Problems? Computing.Net has over 1,000,000 posts about all things technology related! Over 90% answered within 24 hours! Click here to start participating now! Also, be sure to check out the New User Guide.

Mouse not working & Computer freeze

Reply to Message Icon

Name: 31M4
Date: November 12, 2008 at 16:14:57 Pacific
OS: Windows XP Home
CPU/Ram: 1GB
Product: Acer Aspire 1650
Comment:

This has been happening for a while now;

My mouse will suddenly stop responding - you can't do anything will it and the cursor disappears. This doesn't happen all the time; usually once every few days. 95% of the time pulling the mouse out and pushing it back in and it starts working again. The other 5% of the time it won't work again until I restart the machine.

I bought a new mouse and have the same problem.

This wouldn't bother me except a few days ago the computer crashed/froze up (could only switch the machine on/off, nothing else) and I wonder if the two problems are related.

Using my recovery disk and reinstalling Windows made my laptop work normally again except for this ongoing problem with the mouse.

Other peripherals such as my MP3 player seem to work fine as normal so I don't think it's a problem with the ports.

Help??



Sponsored Link
Ads by Google

Response Number 1
Name: guapo
Date: November 12, 2008 at 16:48:05 Pacific
Reply:

If it's a PS2 mouse, the connection on the mother board could be bad. Have you tried a USB mouse?


0

Response Number 2
Name: 31M4
Date: November 12, 2008 at 17:23:17 Pacific
Reply:

It is a USB mouse.


0

Response Number 3
Name: kx5m2g
Date: November 12, 2008 at 17:42:32 Pacific
Reply:

When the mouse stops responding, does the keyboard still work ? Also, is this a wireless mouse ?


0

Response Number 4
Name: guapo
Date: November 12, 2008 at 18:04:33 Pacific
Reply:

Is there a yellow mark in the device manager? Have you looked at the event viewer for system errors?


0

Response Number 5
Name: 31M4
Date: November 13, 2008 at 03:04:23 Pacific
Reply:

The mouse isn't wireless.

The keyboard still works.

No yellow mark in the device manager.

I've never checked my even viewer before and I don't know how to interpret the results. Here is what I got:

Type Date Time Source Category Event User Computer
Information 13/11/2008 10:31:31 Browser None 8033 N/A SPIRAL
Error 13/11/2008 10:31:31 Dhcp None 1000 N/A SPIRAL
Warning 13/11/2008 10:31:31 Dhcp None 1003 N/A SPIRAL
Error 13/11/2008 10:30:59 Dhcp None 1002 N/A SPIRAL
Information 13/11/2008 10:30:54 Tcpip None 4201 N/A SPIRAL
Information 13/11/2008 10:30:54 bcm4sbxp None 9 N/A SPIRAL
Information 13/11/2008 10:22:19 Service Control Manager None 7035 LOVELESS SPIRAL
Information 13/11/2008 10:22:17 Service Control Manager None 7036 N/A SPIRAL
Information 13/11/2008 10:22:10 Service Control Manager None 7036 N/A SPIRAL
Information 13/11/2008 10:22:10 Service Control Manager None 7035 SYSTEM SPIRAL
Information 13/11/2008 10:22:09 Service Control Manager None 7036 N/A SPIRAL
Information 13/11/2008 10:22:09 Service Control Manager None 7035 SYSTEM SPIRAL
Information 13/11/2008 10:21:55 Service Control Manager None 7036 N/A SPIRAL
Information 13/11/2008 10:21:55 Service Control Manager None 7035 SYSTEM SPIRAL
Information 13/11/2008 10:21:52 Service Control Manager None 7036 N/A SPIRAL
Information 13/11/2008 10:21:52 Service Control Manager None 7035 SYSTEM SPIRAL
Information 13/11/2008 10:21:50 Service Control Manager None 7036 N/A SPIRAL
Information 13/11/2008 10:21:49 Service Control Manager None 7036 N/A SPIRAL
Information 13/11/2008 10:21:49 Service Control Manager None 7035 SYSTEM SPIRAL
Information 13/11/2008 10:21:48 Service Control Manager None 7036 N/A SPIRAL
Information 13/11/2008 10:21:47 Service Control Manager None 7036 N/A SPIRAL
Information 13/11/2008 10:21:47 Service Control Manager None 7035 SYSTEM SPIRAL
Information 13/11/2008 10:21:47 Service Control Manager None 7035 SYSTEM SPIRAL
Information 13/11/2008 10:21:46 Service Control Manager None 7035 SYSTEM SPIRAL
Error 13/11/2008 10:21:45 Service Control Manager None 7000 N/A SPIRAL
Error 13/11/2008 10:21:45 Service Control Manager None 7009 N/A SPIRAL
Error 13/11/2008 10:21:45 Service Control Manager None 7001 N/A SPIRAL
Error 13/11/2008 10:21:45 Service Control Manager None 7000 N/A SPIRAL
Error 13/11/2008 10:21:45 Service Control Manager None 7009 N/A SPIRAL
Information 13/11/2008 10:21:04 eventlog None 6005 N/A SPIRAL
Information 13/11/2008 10:21:04 eventlog None 6009 N/A SPIRAL
Information 13/11/2008 01:28:31 eventlog None 6006 N/A SPIRAL
Information 13/11/2008 01:28:11 Service Control Manager None 7036 N/A SPIRAL
Information 13/11/2008 01:27:47 Tcpip None 4202 N/A SPIRAL
Warning 13/11/2008 01:27:41 bcm4sbxp None 4 N/A SPIRAL
Information 12/11/2008 23:57:25 Browser None 8033 N/A SPIRAL
Error 12/11/2008 23:57:23 Dhcp None 1000 N/A SPIRAL
Warning 12/11/2008 23:57:23 Dhcp None 1003 N/A SPIRAL
Error 12/11/2008 23:56:58 Dhcp None 1002 N/A SPIRAL
Information 12/11/2008 23:56:52 Tcpip None 4201 N/A SPIRAL
Information 12/11/2008 23:56:48 bcm4sbxp None 9 N/A SPIRAL
Information 12/11/2008 23:54:26 Service Control Manager None 7035 SPIRAL
Information 12/11/2008 23:54:25 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:54:18 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:54:18 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 23:54:18 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:54:17 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 23:54:12 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:54:12 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 23:54:09 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:54:09 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:54:09 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:54:09 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 23:54:07 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:54:06 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 23:54:06 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 23:54:06 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:54:06 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 23:54:03 Service Control Manager None 7035 SYSTEM SPIRAL
Error 12/11/2008 23:54:03 Service Control Manager None 7000 N/A SPIRAL
Error 12/11/2008 23:54:03 Service Control Manager None 7009 N/A SPIRAL
Error 12/11/2008 23:54:03 Service Control Manager None 7001 N/A SPIRAL
Error 12/11/2008 23:54:03 Service Control Manager None 7000 N/A SPIRAL
Error 12/11/2008 23:54:03 Service Control Manager None 7009 N/A SPIRAL
Information 12/11/2008 23:53:17 eventlog None 6005 N/A SPIRAL
Information 12/11/2008 23:53:17 eventlog None 6009 N/A SPIRAL
Information 12/11/2008 23:51:18 eventlog None 6006 N/A SPIRAL
Information 12/11/2008 23:51:16 Windows Update Agent Installation 21 N/A SPIRAL
Information 12/11/2008 23:51:11 Windows Update Agent Installation 19 N/A SPIRAL
Information 12/11/2008 23:50:40 Windows Update Agent Installation 19 N/A SPIRAL
Information 12/11/2008 23:48:49 Windows Update Agent Installation 19 N/A SPIRAL
Information 12/11/2008 23:48:01 Windows Update Agent Installation 19 N/A SPIRAL
Information 12/11/2008 23:48:00 NtServicePack None 4377 SYSTEM SPIRAL
Information 12/11/2008 23:47:48 Windows Update Agent Installation 19 N/A SPIRAL
Information 12/11/2008 23:47:47 NtServicePack None 4377 SYSTEM SPIRAL
Information 12/11/2008 23:46:40 Windows Update Agent Installation 19 N/A SPIRAL
Information 12/11/2008 23:46:18 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:46:18 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 23:44:18 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:44:03 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:43:56 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:43:56 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 23:41:35 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:41:29 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 23:41:29 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 19:18:23 Tcpip None 4202 N/A SPIRAL
Warning 12/11/2008 19:18:13 bcm4sbxp None 4 N/A SPIRAL
Information 12/11/2008 17:31:17 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 17:31:16 Service Control Manager None 7035 SYSTEM SPIRAL
Warning 12/11/2008 14:15:01 Tcpip None 4226 N/A SPIRAL
Information 12/11/2008 12:52:02 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 12:52:01 Service Control Manager None 7035 SYSTEM SPIRAL
Information 12/11/2008 11:25:32 Windows Update Agent Installation 18 N/A SPIRAL
Information 12/11/2008 11:24:45 Windows Update Agent Installation 18 N/A SPIRAL
Information 12/11/2008 11:24:38 Windows Update Agent Installation 18 N/A SPIRAL
Information 12/11/2008 11:24:18 Windows Update Agent Installation 18 N/A SPIRAL
Information 12/11/2008 11:24:18 Windows Update Agent Installation 18 N/A SPIRAL
Information 12/11/2008 11:24:11 Windows Update Agent Installation 18 N/A SPIRAL
Error 12/11/2008 11:21:32 Dhcp None 1000 N/A SPIRAL
Warning 12/11/2008 11:21:32 Dhcp None 1003 N/A SPIRAL
Error 12/11/2008 11:21:15 Dhcp None 1002 N/A SPIRAL
Information 12/11/2008 11:21:03 Tcpip None 4201 N/A SPIRAL
Information 12/11/2008 11:21:02 bcm4sbxp None 9 N/A SPIRAL
Information 12/11/2008 11:14:00 Service Control Manager None 7035 LOVELESS SPIRAL
Information 12/11/2008 11:14:00 Service Control Manager None 7036 N/A SPIRAL
Information 12/11/2008 11:13:53 Service Control Manager None 7036 N/A SPIRAL

It kinda repeats like that. It has been for a few days according to the log. But I'm not sure the errors are related to the mouse not working and the computer freezing...


0

Related Posts

See More



Response Number 6
Name: guapo
Date: November 13, 2008 at 04:36:53 Pacific
Reply:

Since you reinstalled Windows, I'm starting to believe it's a hardware problem. Try two more things. Update the driver for the mouse, if there is a newer version and reset the BIOS to defaults.


0

Response Number 7
Name: 31M4
Date: November 13, 2008 at 09:47:01 Pacific
Reply:

But I have a brand new mouse as well and have experienced the same problem.

And I've never changed my BIOS settings so they should already be the default settings shouldn't they?


0

Response Number 8
Name: kx5m2g
Date: November 13, 2008 at 10:16:13 Pacific
Reply:

Maybe you should not focus on the mouse any longer. Since your computer froze, the mouse issue is probably a symptom of some other porblem-a hardware problem as Guapo suggested. I would check the following:
(1) Test the RAM using memtest.
(2) Check for overheating-particularly, the cpu temperature.
(3) Try another psu if possible unless it's still under warranty). What are the specs on your current psu ?


0

Response Number 9
Name: guapo
Date: November 13, 2008 at 16:55:43 Pacific
Reply:

Reset the BIOS anyway.


0

Response Number 10
Name: 31M4
Date: November 13, 2008 at 18:03:24 Pacific
Reply:

O.K when I tested these; my laptop had been on for 13hrs straight and my internet connection was still on - the browser wasn't open.

I ran the memtest with the following parameters;
Unused RAM (64MB) - It took less than a minute - no errors
Full 1GB RAM - took about an hour - no errors

CPU Temp = 53C (127F)

Btw, it doesn't matter ow long my machine has been on; 15 minutes or 15 hours the mouse can stop responding at any time so I don't think it's temperature related.

I don't know how to find out my PSU.


I reset my BIOS as well.


0

Response Number 11
Name: kx5m2g
Date: November 13, 2008 at 21:46:27 Pacific
Reply:

Well, back to the mouse again for a moment. Can you try a USB mouse ?


0

Response Number 12
Name: 31M4
Date: November 14, 2008 at 03:57:23 Pacific
Reply:

The old and the new mouse are both USB.



0

Response Number 13
Name: guapo
Date: November 14, 2008 at 05:41:14 Pacific
Reply:

What about an IRQ conflict? What else is connected to the PC?


0

Response Number 14
Name: 31M4
Date: November 14, 2008 at 07:22:27 Pacific
Reply:

Nothing else is connected to it.


0

Response Number 15
Name: guapo
Date: November 14, 2008 at 16:59:06 Pacific
Reply:

The next time it happens, hit the side of the computer with your hand in case something is loose.


0

Response Number 16
Name: 31M4
Date: November 15, 2008 at 03:52:17 Pacific
Reply:

What do you think could be loose?


0

Response Number 17
Name: guapo
Date: November 15, 2008 at 05:40:36 Pacific
Reply:

Maybe a loose wire. Maybe there is a break in the printed circuit board that makes a connection sometimes.


0

Response Number 18
Name: 31M4
Date: November 15, 2008 at 11:13:07 Pacific
Reply:

Ah. But couldn't the shock potentially cause more harm than good?


0

Response Number 19
Name: guapo
Date: November 15, 2008 at 13:24:03 Pacific
Reply:

Ok, I don't know what else to do.


0

Sponsored Link
Ads by Google
Reply to Message Icon



Post Locked

This post is quite old and has been locked from receiving new replies. Please create a new posting instead.


Go to Windows XP Forum Home


Sponsored links
Ads by Google


Results for: Mouse not working & Computer freeze
mouse not working in XP www.computing.net/answers/windows-xp/mouse-not-working-in-xp/144726.html

keyboard and mouse not working!! www.computing.net/answers/windows-xp/keyboard-and-mouse-not-working/41685.html

Mouse not working www.computing.net/answers/windows-xp/mouse-not-working/62218.html