Hi there. I'm brand new, and not very computer literate, so please forgive me if I don't make any sense or if I post erroneously. Anyway, my computer (P4, XP Home with all the patches I know of, with Norton AntiVirus 2002 with definitions less than a week old, and with SpyBot) woke up last week (I had surfed the net the night before) and decided it was missing several dll's and refused to run various programs. Now I don't think I had visited any sites that would cause this but who knows. I can't get on the internet, NAV is disabled, I can't use my CD burner (it still runs most CD-ROMs), I can't right click on MyComputer to pull up properties, I can't run Search, etc. The missing dlls (that I know of) are as follows: mso97.dll - possibly related to MS Office 97 that is on my puter rundll32.exe - apparently this one is real important for just about everything rtutils.dll - this one seems pretty important too shfolder.dll - norton related? msacm32.dll - norton related? ACTIVEDS.dll - this came up when I tried to print from regedit I have spent the last few days in my spare time trying to research this problem to find out how to fix it and came across this site. I ran SpyBot and it didn't come up with any bots so to speak. So here's my HijackThis log: Logfile of HijackThis v1.97.7 Scan saved at 10:08:56 PM, on 12/8/2003 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\WINDOWS\System32\nvsvc32.exe C:\PROGRA~1\NORTON~1\navapw32.exe C:\Program Files\QUICKENW\QAGENT.exe C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe C:\PROGRA~1\PCMAGA~1\COOKIE~1\COOKIE~1.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe C:\WINDOWS\System32\mrtMngr.exe C:\Program Files\MSN Messenger\MsnMsgr.exe C:\Program Files\Common Files\Sonic Shared\cinetray.exe C:\Program Files\Palm\HOTSYNC.exe C:\WINDOWS\System32\devldr32.exe C:\Documents and Settings\User\Desktop\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.espn.com/ R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost; O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\ptools\SPYBOT~1.1\SDHelper.dll O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe O4 - HKLM\..\Run: [QAGENT] C:\Program Files\QUICKENW\QAGENT.exe O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot O4 - HKLM\..\Run: [CookieCop] C:\PROGRA~1\PCMAGA~1\COOKIE~1\COOKIE~1.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe" O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.exe" /background O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.exe C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit O4 - Startup: PowerReg Scheduler.exe O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.exe O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.exe O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.exe O4 - Startup: SoftStuff Wallpaper Changer.lnk = C:\Program Files\SoftStuff\softstrt.exe O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.exe O4 - Global Startup: SoftStuff Wallpaper Changer.lnk = C:\Program Files\SoftStuff\softstrt.exe O4 - Global Startup: Sonic CinePlayer Quick Launch.lnk = ? O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinstc.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab Unfortunately, my computer came with XP preloaded, so I don't have the XP CDs, only two recovery disks by the manufacturer, VPR from BestBuy. Any help with this would be most appreciated. Joe PS FYI I ran Stinger and it didn't find anything either.

I apologize, I just read the moderator's post that this should be posted in the Security and Virus forum. If the moderator could move this post, I'd be much obliged. Thanks.