Mcafee scan-ok does nothing

Dell / Vostro 1500
January 11, 2009 at 12:42:01
Specs: Windows XP, DUAL CORE
I have recently acquired a rather nice virus/trojan and have installed Mcafee to help combat it. I am at the screen after the scan were it talks about total files scaned, items detect etc., there are two buttons details and ok. Details works find but when I click on the ok button I get the following message: "To keep your computer protected, we recommend that you fix all detected items. Do you you want to start fixing these items now?" I click ok the box disapears but it goes right back to the window behind it with the results, click ok same thing happens in a endless loop. Any suggestions?

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#1
January 11, 2009 at 13:26:54
I would suggest doing a bootscan with free avast and removing all it finds. You may have better results doing that.
Also there are lots of good free cleaners listed in my link, I would suggest running them too.

What is the virus/trojan you have?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
January 11, 2009 at 13:54:54
Not sure what one it is, I am downloading avast free edition right now. Just installed spy sweeper going to give that a try. If memmory serves me right you dont want to have multiple copies of antivirus on your comptuer right?

The visurs/trojan hijacks my adobe.exe and does something to it so its memmory usage goes insane, it also runs IE in the background and uses it to install some type of software, not really sure if it has a name or how to find out what its name is though.


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#3
January 11, 2009 at 14:04:25
Dump McAfee...I sure hope you didn't pay for it?

For Trojan, you need a Trojan Remover:

http://www.simplysup.com/tremover/d...

Spyware Sweeper is not a program I would recommend. Try Adaware, Spybot, SuperAntiSpyware or Malwarebytes' Anti-Malware:

http://www.filehippo.com/software/a...

http://www.download.com/Malwarebyte...


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Related Solutions

#4
January 12, 2009 at 07:48:21
Avast is by far the best freeware and yes, you only want one anti-virus installed at a time. As jam has posted, you may need one or all of the spyware programs linked to get rid of the nasties. I would let avast bootscan first and then boot into safe mode and run spyware/adware plus trojan detect tools.

Silence is golden but duct tape is silver


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