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McAfee 9.0 CD won't intall

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Name: peter wikstrom
Date: March 20, 2005 at 13:23:03 Pacific
OS: Win XP w/sp2
CPU/Ram: 2.40GHz/512MB
Comment:

Internet Explorer Script Error, An error has occurred in the script on this page. Line:46, Char:4, Error...etc. message appears after first McAfee installation window and unable to get past or install CD. Previous version of McAfee was preinstalled by Dell and I have tried to completely remove. Please help. Thank you very much, Pete

pete wikstrom



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Response Number 1
Name: simonscholey
Date: March 20, 2005 at 13:28:24 Pacific
Reply:

Under Tools, Internet Options, Advanced, Security there are two options about allowing active content to run. this might solve the problem.

if this doesnt then you could look for a setup.exe or install.exe file on the CD and run it direct.

personally wouldn't touch McAfee with a barge pole, never heard anything good about it im afriad :(


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Response Number 2
Name: Jennifer SUMN
Date: March 20, 2005 at 13:31:03 Pacific
Reply:

Interesting. Are you positive you're attempting to install version 9.0? I think the most recent version available from nai is 8.0. Regardless, you should be able to find information/support on nai's website.

Did you uninstall the previous version while logged in as Administrator in Safe Mode? Did you then reboot and log back in with that same account before attempting the installation of the new software?


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Response Number 3
Name: XpUser
Date: March 20, 2005 at 13:38:36 Pacific
Reply:

Jennifer,

As an FYI, McAfee ViruScan 2005 is commonly known as McAfee VirusScan 9.

pete,

When you said I have tried to completely remove did you remove every references to the preinstalled version in Windows registry. You may need to do this in order for the new version to install itself.

As an FYI, I'm a former McAfee user and like simonscholey I won't touch it again. The tech support people at McAfee completely turned me off!

i_XpUser


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Response Number 4
Name: per
Date: March 20, 2005 at 13:50:30 Pacific
Reply:

I agree with the others about McCaffee, but you might try this download fix for windows scripting. Let us know if it works. http://msdn.microsoft.com/library/default.asp?url=/library/en-us/script56/html/vbscripttoc.asp


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Response Number 5
Name: peter wikstrom
Date: March 20, 2005 at 14:19:54 Pacific
Reply:

Thanks for help. I tried the MSFT download, but get the following error message when i open file: Error registering the OCX C:\WINDOWS\System32\vbscript.dll
Can you help?
Thanks again

pete wikstrom


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Response Number 6
Name: per
Date: March 20, 2005 at 14:39:33 Pacific
Reply:

I found this on another forum. It appears to be a JAVA or macromedia problem.

According to other newsgroups that I see around the Internet, this issue happens when you have multiple SUN JVM versions installed. Here's the method I used to determine if I had multiple SUN versions installed on XP. You can probably translate these instructions to your own OS.

Start->Control Panel->Java->Java->Applet Runtime Settings-View
and
Start->Control Panel->Java->Java->JNLP Runtime Settings-View

If you see more than one JVM enabled there, you should disable or
uninstall
the version(s) that you don't want to use. That appeared to fix the
problem
for the people in the newsgroups complaining about it. Evidently
multiple
installations interfere w/ each other as there were some defects in the
Sun
JVM installation programs that left remnants of older versions still
installed and enabled. The intent was to let Java developers switch
around
between different versions, but I guess there were some bugs in Sun's
installer code.

Here are links to some of the newsgroups complaining about this.
http://www.computing.net/windowsxp/...orum/92671.html
http://www.computing.net/windowsxp/...rum/104023.html
http://www.dbforums.com/showthread....843#post3671843
http://www.experts-exchange.com/Pro...Q_20869875.html
http://forum.java.sun.com/thread.js...7&thread=518815
http://www.physicsforums.com/archive/t-13669
http://www2.uwindsor.ca/~maraha1/hs_err_pid3612.log
http://www.computing.net/windowsxp/...rum/103426.html
http://www.dslreports.com/forum/rem...01850~mode=flat
http://www.computing.net/windowsxp/...rum/103514.html
http://forums.speedguide.net/showth...102#post1301102


If this turns out to fix your problem, please keep track of what JVM versions that you had installed and post it here. I'm trying to file a defect w/ Sun and the more information that I can give them, the higher the probability is that they can replicate and fix it. Thanks!

Or please file your own defect w/ Sun at:
<http://developer.java.sun.com/developer/bugParade/index.html>

This other newsgroup says that the problem is with a clash between the SUN JVM and MS Outlook 2003:
“IE only crashes when Microsoft Outlook 2003 is running. I have also found that the problem goes away when I switch my display properties from 32 bit to 16bit.”
http://supportforum.sun.com/sjds/in...5&rid=0#msg_705
However, this is the only guy that I've seen stating this. I myself have tried switching my XP computer to 32 bit display and have not experienced the problem. I'm also ordering a eval version of Outlook 2003 to see if that shows anything, but I'm not hopeful.


Again, if you can reproduce this defect, please file all of your information into a defect w/ Sun.

As a last resort, you can always install the old Microsoft JVM and the problem will definitely go away.
http://www.virtualmachine.tk/


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Response Number 7
Name: peter wikstrom
Date: March 20, 2005 at 14:41:00 Pacific
Reply:

Jennifer,
Thanks for your help. The CD says VirusScan Professional Version 9.0. I tried uninstalling in Safe Mode and from registry and still left with fragments of earlier version.
Thanks again,
Pete

pete wikstrom


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Response Number 8
Name: XpUser
Date: March 20, 2005 at 15:20:21 Pacific
Reply:

pete wikstrom (by peter wikstrom),

I noticed you kept changing your username as per and jkevvifer. Please refrain from doing that again. Thanks.

i_XpUser


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Response Number 9
Name: XpUser
Date: March 20, 2005 at 15:22:01 Pacific
Reply:

Ops jkevvifer in my above post should read is Jennifer.

i_XpUser


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Response Number 10
Name: per
Date: March 20, 2005 at 15:22:49 Pacific
Reply:

I think he's new here and thinks the top box is to reply to the poster.


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Response Number 11
Name: XpUser
Date: March 20, 2005 at 15:24:40 Pacific
Reply:

Yes well I think its nice to remind new users about the need to avoid confusion as much as possible ....

i_XpUser


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Response Number 12
Name: setishock
Date: March 20, 2005 at 16:35:18 Pacific
Reply:

How come I seem to be the only one not having problems with McAfee?

I may be crazy, but I'm not stupid...


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Response Number 13
Name: per
Date: March 20, 2005 at 16:39:13 Pacific
Reply:

Well, you are special sweetheart. Or maybe you just don't know. LOL!!


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Response Number 14
Name: XpUser
Date: March 20, 2005 at 16:44:31 Pacific
Reply:

Or maybe your PC matches the lab pc's at McAfee research center :-)

i_XpUser


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Response Number 15
Name: setishock
Date: March 20, 2005 at 19:29:19 Pacific
Reply:

SWEETHEART!?!?!?!?!?!?!?!?
Um I didn't know you cared...roflmao...


I may be crazy, but I'm not stupid...


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Response Number 16
Name: peter wikstrom
Date: March 20, 2005 at 20:33:19 Pacific
Reply:

OK, I'm a new user, you are all superior. Now that we have established that, can anyone help me?
I'll return the McAfee product to Costco. What do you to recommend for virus protection?
Thank you people.
Pete

pete wikstrom


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Response Number 17
Name: per
Date: March 20, 2005 at 21:30:16 Pacific
Reply:

Sorry if we offended you. It wasn't meant that way. I personally use Norton but you will get negative feedback on that also from some people. There is AVG,nod32, and some others that come recommended. McCafee is the one some people have trouble with.


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Response Number 18
Name: rhawk7938
Date: March 20, 2005 at 23:02:58 Pacific
Reply:

I also had an awful experience with Mcafee and the tech people. Worse than any virus. I trashed the CD after 1 week of misery. Since then I have used Trend Micro Pc-cillin and am very satisfied. The tech support has been good and they even have an 800 number.


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