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Major Problem: Any Way to Restore M

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Name: rglim63
Date: August 2, 2008 at 15:17:17 Pacific
OS: Windows XP Home Service P
CPU/Ram: Intel Core2 1.86GHz 2.75
Product: Dell Dimension E520
Comment:

I have a major problem. Spybot Search and Destroy had finished scanning my computer (Dell Dimension e520 running Windows XP service pack 2). I then clicked on it to fix the problems it found, and started doing something else on Tradestation. A short time later, a message popped up on my screen that I had never seen before. It basically said there was a system fault, that my computer was going to reboot in 60 seconds, and that I should save all my work. The only thing I remember about the message was that it said something about "NT" system fault or error fault or something like that and a timer counted down from 60 seconds. There was no way for me to cancel it. A separate message from Spybot also popped up. I don't recall what it said other than it asking me if I wanted it to start automatically before everything loaded up the next time I started my computer because of something it had found or that had occurred. But I wasn't able to click OK before the time ran out because I was too busy trying to figure out why I was getting these messages and save my work at the same time.

My computer then rebooted. However, while Windows was loading, it stopped and gave an error message stating that a particular file (hal.dll) was missing or corrupt. On my computer I have the hard drive partitioned into two drives, C: and E:. Both have Windows on them, but the E: drive is the main drive. When I reboot my computer, it asks me from which drive I want to start Windows. If I don't choose one, it automatically selects the C: drive, which is the one I always choose anyway. When I got the error message above, I inserted my XP CD, rebooted the computer, and booted Windows from the CD so I could try to repair it. I chose the repair option instead of the clean install option because I wanted to replace what I thought was just one missing or corrupt file. The software went through the process of what looked like a clean install, but I didn't think anything of it because I've used the repair option before and I seemed to recall this being the case and everything working out okay after it was done. I'm absolutely positive that I pressed R for Repair when I booted from the Windows XP CD and not ESC to do a clean install.

However, when my system rebooted automatically after the "repair" was done, and I chose to boot Windows from the C: drive, Windows loaded up as if it was a brand new install. Everything from my normal start up configuration was gone: all of my icons were gone, none of the programs that normally run on start up were executed, only one monitor of my multimonitor set up my four monitor setup was being displayed, etc. In addition, almost all of my devices were labeled as unknown devices in Device Manager. My cable modem wasn't recognized so I had no Internet connection (I'm writing this from my laptop, which has a wireless connection to the modem). When I tried to start a couple of my programs, it started me off with trial versions and asked for my registration key in order to access the full version, which I did successfully. When I looked at my directories, they all appeared to be intact along with the files they contained. However, when I clicked on My Documents, none of my documents showed up as they did before. But when I went to the Documents and Settings directory on my E: drive, they were all there. When I compared the Windows directories of the C: drive where the "repaired" install occurred and the E: drive, with which I had done nothing, I realized that I wasn't missing just one file, but several hundred files across multiple directories in the Windows directory on the E: drive. Also When I rebooted again and tried to start Windows from the E: drive, I got the same error message while Windows was loading that I got before I "repaired" Windows on the C: drive.

I called Dell tech support, but the person I got said he couldn't help me because Windows XP wasn't installed on the computer when I bought it. He seemed to imply that he knew the solution to my problem, but wasn't willing to help me at all because it was coporate policy, even after I pleaded with him that I was desperate. Oh, he was more than willing to help me if I had a problem with DOS, since that's the OS that came with the computer. After I begged him to help me, he actually had the nerve to snicker while he repeated like a corporate bot that he was very willing to help me with any DOS problems, as if this was a laughing matter. After that, I tried calling Microsoft, but they were closed.

Is there any way I can restore my system to the way it was before all this happened? Should I try to do an XP repair on the E: drive like I did with the C: drive? Will this restore my normal configuration? Is this the reason why my normal start up settings are not being recognized and programs aren't running because it's looking at the start up from the C: drive and almost everything I do such as installing and running software is done on the E: drive? It will take me forever to figure out how to reestablish my Internet connection, reinstall all of my hardware (I didn't even get any "found new hardware" messages when Windows booted after my "repair") and software and then reinstall any upgrades to those. I am in dire straits here. Any help would be greatly appreciated.



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Response Number 1
Name: OtheHill
Date: August 2, 2008 at 15:28:22 Pacific
Reply:

First off verify the drive/s you are looking at weren't re-labeled.


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Response Number 2
Name: rglim63
Date: August 2, 2008 at 15:40:41 Pacific
Reply:

None of the drives were relabeled. On My Computer, my hard drives are still listed as Local Disk C: and Local Disk E:, and my CD drive is still D:. Thanks for your reply.


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Response Number 3
Name: OtheHill
Date: August 2, 2008 at 15:55:26 Pacific
Reply:

But is C the same partition as the old C?


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Response Number 4
Name: jam
Date: August 2, 2008 at 16:43:27 Pacific
Reply:

You do NOT perform a repair by choosing "R". As a matter of fact, the instructions specifically state "Do not choose the option to press R to use the Recovery Console".

http://www.microsoft.com/windowsxp/...


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Response Number 5
Name: rglim63
Date: August 2, 2008 at 17:24:38 Pacific
Reply:

Yes, C: is the same partition as the old C:


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Response Number 6
Name: rglim63
Date: August 2, 2008 at 17:31:42 Pacific
Reply:

I'm sorry I wasn't clearer in my description of what I did. I didn't hit R on the Windows setup screen. I hit ENTER to "Set up Windows now." After the license agreement, I hit F8 to agree. The next screen gives me the option to Repair Selected Windows XP Installation by htting R or installing a fresh copy of Windows XP without repairing by hitting ESC. This is where I hit R.


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Response Number 7
Name: lurkswithin
Date: August 2, 2008 at 18:52:45 Pacific
Reply:

do not do anything to the other partition!!!!!!!!!!!!!!!!!!

The installation disc you used was a slipped streamed altered installation disc from ..??Dell??. Microsoft does not use any installation discs that install trial versions...not even their own software...

As so...then I don't think that you can restore back to where you were. You might be able to re-coup your information by using some recovery programs...but that is dependent upon what other things you have tried.

In The Matters Of Style,
swim with the current;
in matters of principle,
Stand Like A Rock


"People demand freedom of speech to make up for the
freedom of thought which they avoid."


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Response Number 8
Name: rglim63
Date: August 2, 2008 at 20:52:13 Pacific
Reply:

The installation CD I used was a Windows XP reinstallation disc that came with my Dell laptop because XP was already installed on it. It was not a trial version. It's an officially license product from Microsoft with Certificate of Authencity, but "For distribution with a new Dell PC only." The Dimension on the other hand came with MS-DOS as the only OS, so I installed XP from that CD on the Dimension. I've done this same procedure before with a couple of other Dell computers, and never had a problem. Does this change your advice at all?


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Response Number 9
Name: jam
Date: August 2, 2008 at 21:13:56 Pacific
Reply:

"Does this change your advice at all?"

It might, because now we know you're asking for assistance with an "illegal" XP installation.


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Response Number 10
Name: rglim63
Date: August 3, 2008 at 00:19:02 Pacific
Reply:

Honestly, I didn't know this was wrong. I mistakenly assumed that since I paid for XP on on computer it was similar to buying software off the shelf and installing it on more than one computer for personal use rather than having to buy the same software all over again each time I wanted to install it on a new computer, even if I replaced or junked the original computer. I'm sorry I didn't read the licensing agreement more closely. I guess this is Karma making me pay for my oversight, although the punishment seems a little harsh for the crime given that I could be stuck indefinitely without a solution. But I won't being doing that again.


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Response Number 11
Name: lurkswithin
Date: August 3, 2008 at 00:38:27 Pacific
Reply:

No it just reinforces what I said originally.

You have a Dell slipstreamed disc. Just because it has an COA doesn't make it an original microsoft installation disc. That disc has preinstalled software and particular drivers installed for the laptop.

When things like that are installed on other machines just about anything can go wrong and usually does. Especially if third party drive controller drivers are installed on a machine that doesn't require them or need them. Also there are some issues with legacy hardware installations and such...

In The Matters Of Style,
swim with the current;
in matters of principle,
Stand Like A Rock


"People demand freedom of speech to make up for the
freedom of thought which they avoid."


0

Response Number 12
Name: rglim63
Date: August 3, 2008 at 21:10:42 Pacific
Reply:

Update:
I tried to do an XP repair on the E: drive like I did with the C: drive, but the reinstallation CD only gives me the option of repairing the already repaired Windows XP that resides on C. I doesn't recognize the one on E, although booting the computer without the CD gives me the option of booting to XP on the E: drive. Should I copy the files located in the system32/config directory on E, which were last updated when I got the system fault reboot, into the same directory on C: to try to restore my configuration or the ones located in my System Mechanic directory when I did a registry back up several months ago into that same C: directory, or would this lead to further problems?


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