lost user acct

Microsoft Windows xp professional editio...
October 17, 2009 at 09:19:56
Specs: Windows XP
I turned on my mom's computer and the "windows welcome screen" came up without her only user account, so we cannot login to her computer. We tried pressing the Ctrl>Alt>delete keys at the same time twice which brought up the user name and password box but she has never used a password. Hitting ok will not allow us to get into her computer. What can she do to get back inside so she can reestablish her user accounts? Please use simple language and not a lot of computer talk in your solution (if there is one) since we are beginners. Thanks for any help.

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#1
October 17, 2009 at 14:07:24
I turned on my mom's computer and the "windows welcome screen" came up without her only user account, so we cannot login to her computer
without? please elaberate on that..if she didn't use a password it would automatically load into windows

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#2
October 17, 2009 at 14:50:39
When she pressed the Ctrl>Alt>delete button simultaneously a box came up with her user account name already in it and a password space. Since she has never used a password to access her computer, she just hit 'ok'. A message came up stating that she needed to enter a password.

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#3
October 18, 2009 at 19:56:18
Maybe a virus has taken over as the admin. I have seen this before I was not able to change anything.

Jesus Loves You!

Keyboard not detected. Hit F1 to Continue. BREAKFAST.SYS HALTED Cerial port not Responding!!


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