Lost sound after printer install

February 22, 2009 at 08:36:36
Specs: Windows XP, 2.8ghz/2gb ram
Hello everyone,

I have a 3 week old fresh install of xp professional on my machine. The first two weeks I dealt with an issue that got resolved here, through help from my man jam and my homie tubesandwires :D , namely the ATI ccc kept dying on me, and now that's straightened. So this morning I decided I'll install my printer drivers/utilities so I did, directly from the HP site. So I did, together with hp director and hp image zone. afterwards, i installed the patch for the known issue of hp director not working with ie7. all done and well. after reboot, this is what i've noticed:

1. my xp had a logon screen. i did 'run' control userpasswords2 and killed that.

2. my xp no longer has propietary sound. XP Tour has no sound, I have NO windows sounds whatsoever, if I buzz someone on ym i hear nothing, if I go to ctrl panel sounds and try to 'play' the 'asterisk' wav, the play button is grayed out. The 'place volume icon on the taskbar' is checked, but I don't see it. HOwever, I do have winamp sound, and in the Realtek control panel I can play 3D Demo and I hear it.

3. I plugged in my webcam, doubleclicked it in MyComputer, and it says "Creation of Video Preview Failed..please check device etc"

What could have happened?

I always say it's best to doublecheck.


See More: Lost sound after printer install

Report •


#1
February 22, 2009 at 08:39:25
I need to add something. I also uninstalled/reinstalled my Pico2000 ver 1.9 capture cam software today, and updated my ms office software by way of windows update.

I always say it's best to doublecheck.


Report •

#2
February 22, 2009 at 12:04:48
Similar applies to your capture cam....

If the printer is USB connected....
- did you have a minimum of programs running when you installed the software for the printer, including did you DISABLE the resident module(s) of your anti-malware sotware??
- did you follow the proper installtion directions?
E.g. you are often required to NOT plug in the printer until AFTER you have installed the software for it. The software may prompt you to plug it in before you reboot, but usyually it should NOPT be plugged in before that, and it is often a BAD idea to install the drivers while booting when Windows first detects it for a device BEFORE you have installed the siftware, because in the case the software often does not install properly


Sometimes the software doesn't install properly depending on which USB port you have it plugged into, and/or, less likely, you may have an IRQ sharing problem you need to fix, and if you do have that problem you will need to reload your USB stack.
E.g. a friend of mine had no problems regarding USB devices until he tried to install a USB connected Kodak multifunction printer/scanner etc. It turned out his soundcard was sharing the IRQ with the USB controller related devices - moving the sound card one PCI slot position allowed the sound card to use it's own unique IRQ, and that and re-loading the USB stack fixed his problem.

See response 3 in this:
http://www.computing.net/answers/wi...
......

If you're SURE you installed the software for the printer and capture cam properly, they were connected to a USB port that should work with any Device when first setup, and if you don't have an IRQ sharing problem you need to fix, try un-installing the software for the sound card and installing it again.

By the way, I just recalled that there are problems with some CMI sound chipset drivers - sometimes you need to load a different driver version, or drivers for a different CMI chipset. I haven't had that problem myself, but apparently others have. Which CMI chipset does it have??

Most likely to have the correct no bugs drivers, but there are exceptions for some chipsets:
http://www.cmedia.com.tw/


....

" The 'place volume icon on the taskbar' is checked, but I don't see it. "

Sometimes some icons are hidden if you haven't used them in a while since the computer was booted or re-booted - try clicking on the < on the left of the icons in the taskbar at lower right.

If it still isn't there, sometimes this works - click on that box to remove the check mark, save settings, go back in and enable it, save settings.
.....


Report •

#3
February 22, 2009 at 13:49:30
again, under control panel>sounds and audio devices>sounds tab if YOU select asterisk on your pc, then the little play button becomes active. on my pc, it does not. so what is it telling me? I have no mixer enabled or something?

I always say it's best to doublecheck.


Report •

Related Solutions

#4
February 22, 2009 at 13:51:08
i have already reinstalled the realtek audio drivers for my onboard audio. again, i din't know why you were talking about cmi above.

I always say it's best to doublecheck.


Report •

#5
February 22, 2009 at 13:53:46
jesus my keyboard volume knob doesn't work anymore I just realized that :(

I always say it's best to doublecheck.


Report •

#6
February 24, 2009 at 09:02:17
"...i din't know why you were talking about cmi above."

Oops - regarding the CMI chipset sound - I got this mboard's onboard sound mixed up with the sound card on your MVP3 mboard.

On the other hand, it's possible the soundchip is actually a CMI one, or another brand other than Realtek. Realtek doesn't make their own chips, or, if they do, they are identical to ones originally made by another manufacturer with Realtek labelling slapped on it - sometimes you will see there is no Realtek chip on the mboard; sometimes it's been re-labelled as a Realtek one. Realtek provides drivers for many brands of chips that originally had the maker's own drivers - the *.inf file is often identical to the one provided by the actual maker, except it has been modified to display Realtek labelling in Windows.

Did you use the sound drivers listed on the Intel web site?
......

Maybe 90% of the time, problems like you are experiencing are caused by you not installing the software properly and/or in the right circumstances.
Maybe 5% of the time, it's caused by there being bugs in the software included on a CD for a device - in that case, loading the latest available software for the device from the manufacturer's web site usually cures the problem because the bugs have likely been eliminated.


This applies to installing ANY software:

" - did you have a minimum of programs running when you installed the software for the printer, including did you DISABLE the resident module(s) of your anti-malware software??"

The software may not install properly if you didn't do those things, yet you may see no error messages or other indication that it did not install properly.

In a small number of cases, even software installed by Windows Updates may not install properly unless you do those things before the software is installed.

I always try to remember to do those things when I install software, and I rarely have problems when I do that.


"- did you follow the proper installation directions?
E.g. you are often required to NOT plug in the printer until AFTER you have installed the software for it."

It is often a BAD idea to point Windows to the location of drivers while booting BEFORE you have installed the software for a device - when Windows finds a device while booting, you allow it to search for drivers and it doesn't find any, and it prompts you to provide the location of drivers - in that case the drivers and associated programs often do not install properly.
When Windows finds a device while booting, you allow it to search for drivers and it doesn't find any, and it prompts you to provide the location of drivers, CANCEL that, let the desktop load, then install the software for the device using the proper software installation program.

If you suspect a previous install of the software might not have installed properly, or if you want to try installing it from scratch, un-install the software for the device BEFORE you try installing it again.

The sound not working at all, or it only partially working, is usually directly related to it's software not having been installed properly. In a small number of cases that may be caused by incompatibility with other software.

....

"1. my xp had a logon screen. i did 'run' control userpasswords2 and killed that."

Sometimes when you load certain software, you will get a logon screen when you didn't have one before.
E.g. when you load a certain .Net Framework version (2.0?) - in that case, there is an update for the .Net Framework version that gets rid of the logon screen, available on the Windows Updates page on the Microsoft site when you do a Custom search.

"...my keyboard volume knob doesn't work anymore"

Are you sure that was working before? Special buttons and features on keyboards often require you install additional software for the keyboard model.
Even if it was working before, that may be a symptom of the sound software having problems, not the keyboard.

Have you looked in System Information for any indication of what the problem is??

E.g. under Components - problem devices?

Is the sound the only one using a certain IRQ?
Are you sure it isn't sharing an IRQ used by USB controller related devices?


Report •

#7
February 24, 2009 at 10:02:58
robpetrache, You may want to go to the link below, click the "?" to the left of "Where did my Sounds go?" to expand it and you'll find several possible solutions.

http://www.kellys-korner-xp.com/top...

Tufenuf


Report •

#8
February 24, 2009 at 10:05:54
thank you, i will try all of the above, then maybe reinstall xp :(. I just uninstalled my printer and still i have no sounds

I always say it's best to doublecheck.


Report •

#9
February 24, 2009 at 11:33:22
HP software, and many other makers software, often has an un-installer that is poorly written and doesn't un-install everything the software installation installed.

You may need to do this, if un-installing the software using it's own un-installer does not cure a problem that might have been caused by the installation of the software.

This works for any software installation that uses the Windows Installer software, which is quite commonly used these days.

Install the software again. Then use the Windows Installer Cleanup utility to un-install the software, rather than the software's own un-installer.

If you don't already have the Windows Installer Cleanup utility , search for "Windows Installer Cleanup utility" on the Microsoft web site, download it, install it.

Run the Windows Installer Cleanup utility, find the entry for the software you want to un-install (if it isn't there the software installation didn't use the Windows Installer software) and delete it. That often works better than a poorly written un-install program for the software, probably because it uses the info found in the original *.inf file(s) to determine what needs to be un-installed.


Report •


Ask Question