Left/Right arrow keys not working

dell/ e1505
August 15, 2007 at 01:33:50
Specs: Windows Media Center, Intel core 2 duo/2gb
Hi,
This problem is annoying me so much. I have tried contacting Dell many times but they are no help so I hope someone can tell me what is going on. I have a Dell Inpiron E1505 laptop and everything is working fine until one night using mircosoft word I accidently press many different keys at the same time I'm assuming and now my left and right arrow keys dont work correctly. I use a keyboard software that tells me what is really being press when I hit those keys. the left arrow keys says this "Left,right" and the right arrow keys says "Right,left" If I try real hard I do notice that it looks like the cursor is moving left and then right really quick(back to its original position so it looks like it never moved in the first place) please help me. Thank you.

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#1
August 15, 2007 at 07:39:29
The first thing I would do is clean the laptop keyboard per our link below:

http://www.computing.net/howto/simp...

If it doesn't solve the problem, use system restore to a time before you "accidently pressed many different keys at the same time."

i_Xp/VistaUser


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#2
August 15, 2007 at 08:54:41
I contact Dell and they sent me a brand new keyboard to replace. I replaced it and it still does not resolved the problem. As for system restore, it is turn off and has been off before the accident occured. What other options do I have now? Thanks.

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#3
August 15, 2007 at 09:19:29
Worst scenario (barring the chances that you have made hardwired changes to the keys): use your Dell-supplied system restoration to return the OS to the preinstalled factory state.

i_Xp/VistaUser


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#4
August 15, 2007 at 10:57:18
I did use my Dell factory restore to bring it back to original state. Still does not fix it. I think this is not a windows issue; because the problem happens even when I am in BIOS. Anyone have any clue what is going on so I can at least research it and try to fix it. Thanks.

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#5
August 15, 2007 at 11:17:44
Is your Dell under warranty? If it is call Dell Tech Support to initiate RTM (Return to manufacturer( request for repair or exchange.

i_Xp/VistaUser


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