Laptop won't accept log-on password

Dell Laptop
June 26, 2008 at 14:30:55
Specs: Windows XP, not known

I am asking this question on behalf of a friend, so please
forgive me if I am a little vague.

This laptop has been set-up to connect to the server at
our office, but is rarely if ever connected, as there always
seems to be problems when trying to hook up to the
server externally.

As a result you can either log-on to the computer as the
administrator, or under normal circumstances he logs-on
using the office domain name and his profile initials and
password, but without actually being connected to the
server.

However without there being any obvious incident that's
could be responsible, the other morning he went to log-
on as usual and the laptop would not accept his password

I subsequently logged on to the computer as the
administrator and tried to use the "reset password" feature
in the "accounts" control panel

However it was suggested to me that this would not be
possible without the machine being connected to the
server and indeed when I tried to log out and back in
using his profile, it still wouldn't accept his password.

Unfortunately the firm's IT bloke only does two days a
week and since he doesn't want to have to continue
logging in as the admin until next Wednesday, I
suggested I might try finding a solution elsewhere.

Therefore any assistance would be most gratefully
received but please bear in mind that it would be best to
make is if one was speaking to a ten year old, as I myself
am an Apple Mac person and am therefore a bit of a
technical nincompoop when it comes to Windows (talk
about the blind leading the blind :-)

Thanks a million in advance, to anyone who takes the
trouble to respond

Kind Regards
Bernard


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#1
June 26, 2008 at 14:42:39


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#2
June 26, 2008 at 14:46:55

If he is on a Windows Domain, then it is unlikely that you could change his Windows password from Users in Control Panel. The password is likely set through his user account in Active Directory, which a network administrator would be privy to.

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#3
June 26, 2008 at 16:28:00

The Domain login is cached. I believe the default number is the last 10 logons. If he tried his password several times and failed, then he's out of luck.

He doesn't need the IT person to fix this. He should connect the computer to the network at work, login to the Domain using the correct login and password, the login will then be cached, and he can continue to login without being connected to the Domain.

I'm curious though as to how you knew the default Admin password.

Life's more painless for the brainless.


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