Laptop will not connect to internet

January 26, 2010 at 12:14:37
Specs: Windows XP
i can conect my pc xp to the internet but my laptop xp will not connect

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#1
January 26, 2010 at 12:42:28
You have not provided anywhere near enough information.

E.g.

Tell us the make and model of your brand name system - your laptop.
The specific model of a brand name system is shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site.
The model is often also displayed on a logo (graphical) screen early in the boot, but it's often not as specific as the specific model number.

For Dell computers, they have a Service Tag number - the specific model can be determined by using that on their site, or can often be determined there automatically by you downloading some software. The Service Tag number should be on a label on the outside of the case, probably on the bottom on a laptop, on the back on a desktop, and is often also shown in the bios Setup.

Both computers are probably PCs, unless the laptop is Mac/Apple.
By PC I assume you mean a desktop computer.

Is the desktop computer connected to the internet via a wired network cable connection, or via a a wireless network connection ?

Is the laptop connected to the internet via a wired network cable connection, or via a wireless network connection?

Was the laptop able to connect to the internet previously?
If so, what is different since then?

Have you changed which way the laptop connects to the internet since that last worked?

If the laptop was and now is connected wirelessly, have you installed a different wireless adapter on the laptop (e.g. a Wireless adapter card in a PCMCIA or ExpressCard card slot) , or have you just unloaded and re-loaded it's drivers?

Does the laptop's network adapter show up in Device Manager as working properly?

Have you installed XP from scratch by using a regular XP CD since your internet connection last worked on the laptop?

Supply as much detail as you can come up with!


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#2
January 26, 2010 at 16:44:09
I guess you use a router to share Internet connection, you can have a look on this using ping to troubleshoot network problem article, see whether can help you more.

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#3
January 29, 2010 at 16:30:24
I am sorry about the lack of info. Thank you for trying to help me. Both the laptop and the desktop are Dell's. They are both connected with eithernet from a router. This is what happened. It was working fine last week. I was trying to catch up with 24 on the fox website. I had to leave for a couple of hours. When I came back and tried to watch, all these porn sites kept comming at me. The next day I scanned with the macafee and an anti mallware disk. The virus (i guess) seemed to be gone but I could no longer connect to the internet. I tried to do some trouble shooting including pinging, it came back saying 0 of 4 were recognized. no matter which cabel I try the laptop will not connect but the desk top does. This is probably to much of the wrong kind of info but I hope it helps. thank you again

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Related Solutions

#4
January 29, 2010 at 16:54:33
bigd, Try the Winsock XP Fix at the link below. You could download it onto a CD, thumb drive, .etc, using a computer that can access the Internet then transfer it to the problem computer and run it.

http://majorgeeks.com/WinSock_XP_Fi...

Tufenuf


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#5
January 29, 2010 at 21:14:07
I tried the fix, but it still will not connect. Thank you for the suggestion.

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#6
January 29, 2010 at 21:23:15
"Both the laptop and the desktop are Dell's. "

The model of the laptop? See above for info about Dell .

We need that to determine which network adapter and other components you have, and should see in Windows. .

"They are both connected with eithernet from a router."

Both wired and wireless network connections are ethernet.
Do you mean both connect to the router via a network cable?

If they're connected by network cable, make sure the connectors on both ends of the cable are all the way into their sockets. A led lights up on that port on the router, and sometimes on that port on the computer (some laptops have no led there) , when the cable connection is good.

"When I came back and tried to watch, all these porn sites kept comming at me."

Did you leave the computer(s) running?
If so, why did you leave the computer(s) running when you weren't there?

McAfee's anti-malware program probably wouldn't have done any harm. That was the brand of the "anti mallware disk" ?

"The virus (i guess).."

Was it on both computers or just the laptop?

Most malware these days is not a virus , it's something else.
.......

On the laptop....

- go to Device Manager
e.g. RIGHT click on My Computer - Properties - Hardware - Device Manager

Do you see the heading Network adapter?

Do you see the anything flagged as not working properly, or disabled?
If so, which ones?
....

Go to Control Panel - Network connections.

Do you see the Internet Connection icon?

If this is network cable connection to the router, do you see under LAN or High Speed Internet, a Local Area Connection - Connected?


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#7
January 29, 2010 at 22:43:04
The laptop is an inspiron 6000.
Both the laptop and desktop are connected with cables.
The laptop will not connect with any cable. the desktop is what I am using to send this.
The disk was malwarebytes.
I also think I ran ad aware.

under network adapter 3 things were listed.
1394 net adapter
broadcom 440x 10/100 intergrated controller
intel r pro wirless 2915 abgnetwork connection
all of these had green in front of them, I assume that means they are ok.
At network connections it shows
local area connection
1394 conection
wireless network conection
all connected.
thank you again for helping.


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#8
January 30, 2010 at 00:18:00
"The disk was malwarebytes.
I also think I ran ad aware."

Malwarebytes is an excellent program. It's very unlikely it did any harm.
AdAware, and Spybot, on the other hand, have been known to remove things they shouldn't in the past, especially Spybot (I never use Spybot, for that reason).

"1394 net adapter" - the firewire adapter
"broadcom 440x 10/100 intergrated controller"
That matches the specs - it's the wired network adapter.
"intel r pro wirless 2915 abg network connection"
The wireless network adapter.

"all of these had green in front of them, I assume that means they are ok."

It's merely the green icon for a network adapter.
If the Network adapter category was not opened up when you opened Device Manager, then those are working fine, and as they should be.

"At network connections it shows
local area connection
1394 conection
wireless network conection"

You're missing an entry for
"broadcom 440x 10/100 integrated controller" or similar.

That's probably why the Internet won't work.

Go to the Dell.com site and get the XP drivers for the broadcom 440x 10/100 in the downloads for your Inspiron 6000 model, or, if you have the disks that may have come with the computer, one might be a Drivers disk and the broadcom 440x 10/100 drivers can be installed from that, but do that later.

Go to Control Panel - Add/Remove Programs.
Un-install any listings for the broadcom 440x 10/100 or similar.
Reboot, if you weren't prompted to already.

DO NOT install the drivers for the broadcom 440x 10/100 while booting , if Windows finds that or a generic network device while booting. CANCEL that, and continue on to the desktop.

Go to Device Manager.
If the broadcom 440x 10/100 ....is still listed under Network adapters, RIGHT click on it, select Un-install.
DO NOT reboot at that point.

Install the drivers you got from the web, or if you have a Drivers disk that came with the model, install the broadcom 440x 10/100 drivers from that.

Reboot, if you weren't prompted to already.

If Windows finds the broadcom 440x 10/100 while booting, if it doesn't install drivers automatically, it's okay to allow it to Search for drivers - it should find them.

In Control Panel - Network connections.

You should see

Local Area Connection
Connected
"broadcom 440x 10/100 integrated controller" or similar.

If you do....

This gets the local network to your desktop and your Internet connection on the laptop working...

Control Panel - Network Setup Wizard

- Yes use the existing..., Next
- there must be a Computer name that is different from the desktop's one - it may already be there. Computer description is optional. - Next
- the default workgroup name is MSHOME. Whatever it is, it should be the same as for the desktop, if you want to share files and printers with the desktop.
(If you're not sure.....
on the desktop....RIGHT click on My Computer - Properties - Computer Name tab - the Workgroup name the desktop is using is shown there.)
Next
- Turn on file and printer sharing, if you want to share files and printers with the desktop.
Next
- Next, Just Finish the Wizard, Next , Finish.

You're prompted to reboot. Do that.

Your Internet should then work, if the network cable connection, and the router, and the modemm, and their connections are working fine.



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