Laptop, suspect xp Windows corrupted

August 4, 2013 at 12:09:35
Specs: Windows 7, 1.5 Ghz - 2gbts
Laptop running window home, it was very slow completed reset to manufacturers setting as received, increased memory from 500 meg to 2 gig, ran clear up and defrag reloaded friends photo's ,word ,excel and a few documents.
From boot takes 4.5 minutes, then everything is really slow, I added service pack 3 and ran updates using Wi-Fi took a afternoon, now its back in friends house he cant get Wi-Fi and virgin tell him he doesn't have wireless on the machine!!
Thinking of downloading Tune up as you can use it for 15 days for free hopefully it will find Windows errors.

Any ideas? am I on the right track?

Any feedback appreciated.


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August 4, 2013 at 12:22:43
I would start with running diagnostics on the hard drive and other components. 4.5 minutes to boot is extreme. What's the make/model of the hard drive? You can find this is device manager.

Also, make / model of laptop? Curious what other hardware is in this laptop and what diag features are available.

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August 4, 2013 at 14:45:44
If you have done factory restore it should work like the day you bought it. Tune up programs can cause more issues than they fix. You have to determine where the trouble lies, as per response #1.

Do this for starters:
1.Double-click My Computer, and then right-click the hard disk that you want to check.
2.Click Properties, and then click Tools.
3.Under Error-checking, click Check Now.

EDIT: Response changed to better suite XP.

Always pop back and let us know the outcome - thanks

message edited by Derek

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August 5, 2013 at 12:10:20
Hi jpag3074 and Derek
Thanks for your advice which I have followed so far.
Details requested and action taken.
The laptop is an Acer Aspire 3613WLMi
Widow Xp home version 2002
Intel ® Celeron ® M Processor 1.50 Ghz ,1.99Gb Ram
Hard drive split into C & D
Standard disk type HTS4240, 40 Gb FAT 32

Checking C segment took 5 hours and it found 2 file errors both mentioned Norton, then it did a reboot and it’s just as slow.
Uninstalling Norton (it’s the new version) just in case and will not go on the internet, could install vipre that’s very light and you get full function free for 15 days.
That's better it takes 2 minutes for desktop and icons plus 1 for wireless etc.
Any more suggestions?
Thanks for all your help

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Related Solutions

August 5, 2013 at 13:16:37
If (as it seems) Norton was to blame, consider Avast as this is well liked and totally free forever. You just have to renew free subscription annually.

There are others, such as Microsoft Security Essentials and AVG.

Always pop back and let us know the outcome - thanks

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August 5, 2013 at 16:15:13
Norton to blame? NO WAY! :)

Great suggestions, personal preference for free AV is Bitdefender. MSE, Avast - all great products for free as well.

Independent reports:

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August 5, 2013 at 16:47:07
This 2013 review might also be of interest:

Note that pecking orders are constantly changing due to competition.

Always pop back and let us know the outcome - thanks

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August 5, 2013 at 17:50:10
"Great suggestions, personal preference for free AV is Bitdefender"

I'm a recent convert to BitDefender Free & also recommend it over AVAST, AVG, & MSE.

As for the slowness of the laptop, could it be the CPU is running hot & throttling? Try blowing compressed air into the cooling vents to clear out any accumulated dust.

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August 6, 2013 at 03:13:21
Thanks for all your suggestions, I will certainly check the air vents, some months ago I was checking a granddaughters laptop that kept shutting down after a few hours when I opened it up the vent look like it had a piece of felt over it, it turned out to be matted hair dust etc, and no doubt scent and makeup.
Thanks for all the suggestions of free anti virus packages, I am a bit nervous about them in particular AVG free for years it was safe now the guys are getting smarter and I have had several friends using it that have had spyware loaded on their machines the most common one sends you to websites to buy products or to make a lot of money! A free scare with vipre clears it. I have a family licence covering all the grandchildren and parents and all my old problems have gone away.
I understand the new Norton is supposed to be good not like it was Bloated and slowing every thing down. So I am biased having experienced the bloated version years ago, all I can do is report the facts those two corrupted Norton files were the problem.
Its been great getting help its a bit lonely when you are stuck, just prompts from you guys sorted it. All I got to do is deliver it and make sure is Wi Fi is set up, Harry is a old friend just turned 82 he uses the machine for his bowls league tables.
Thanks again

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August 6, 2013 at 06:46:02
I hadn't noticed "Tune Up" in your first post. Up to you obviously but take care with any of those magic fix everything programs. They can sometimes make things worse because they cannot possible relate properly to the particular software mix in everyone's computer.

CCleaner is about as far as I would go, and even with that the registry cleaning feature could get things wrong. Serious slowness means there is something that needs more than a bit of tweaking to fix it. Just wish I knew what it was.

I assume you only have one AV running in the background - more than one can cause issues.

It might be worth running these two freebies which are good at finding and fixing things that AV's can miss:


This finds and removes addon toolbars. I doubt these affect boot time but it is surprising what ADW finds. Use the Delete button to get rid of all of them.

Both the above are only run on demand, so they don't conflict with AV's.

Always pop back and let us know the outcome - thanks

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