Seeking help for the problem below Soon after entering the password at bootup, my Toshiba laptop gives a screen which says "We apologize for the inconvenience, but windows did not start successfully......." When I select the Last GOOD WORKING option or START WINDOWS NORMALLY a blank screen appears. When I choose "safe mode" it lists a number drivers and ends with windows\system32\Drivers\Mup.sys". Then it stops. So I tried using the Product Recovery Disk that came with the Toshiba laptop. It goes upto " RAMDISK image ..." with the CD-ROM light flickering for 3-4 mins. and momentarily flashes at the bottom of the screen "TOSHIBA RECOVERY TOOL" and immediately there appears the words "Please wait". After that nothing happens. Ross

When using the recovery cd , it will sometimes seem to be doing nothing at all but is in fact recovering your computer specs. Sometimes this can take up to an hour depending upon the speed and size of harddrive!

I appreciate your response hardhead. There is no light flickering in the CD-Rom and there is no activity. I have left if for more than an hour and come back to see nothing having happened. Are there other checks I can carry out?

Again, Could anyone confirm if I should buy a new RAM and try as someone suggested? He seems to think that since the Windows XP set up disk lights up and loads for a while and then stops, the memory (RAM) could be the problem. Before I purchase a RAM, is there any other check I could do?

Are you currently using any external Hardware, USB Mouse, Keyboard externalHDD/CD/DVD. If so try disconnecting them then restart your LT. Best I can find on the Web is Hardware related. Some reported new Processor or HDD caused the same symptoms. There is nothing to learn from someone who already agrees with you.